MK "Happily Ever After" Dessert Party (Parties) Discussion

[bigbear]

Kinda annoying that people who didn’t even email about it and booked after me have been contacted before me. I emailed them on Saturday and still haven’t heard anything.

I assume it’s because I’m from the UK and not staying onsite. Not the best customer service......[/QUOTE

I don't think it's that simple. I am also from the UK and booked on Friday night. I emailed straight away and got a call yesterday evening.

 

[PPFlight75]

I booked Friday and emailed Saturday. I just received my call about an hour ago with a refund of the difference to my cc. They were super nice about it!

 

[disny_luvr]

I got a call today, too. I’ll be getting a $40 credit. Woot!

 

[Staceycs]

I called last night (from Australia) and left a voicemail with my booking number. They have emailed me overnight and explained that $26 USD will go back in my credit card...it’s just about the only time a lousy exchange rate works in my favour!

 

[Dan Murphy]

Raised to 84 per person

I looked at the first year we did it, Terrace Dessert Party, the year it started, 2013. $78 total for 2 adults and 2 kids.

 

[Meglen]

Just got my call for a 50$ refund. Didn't email or anything.

 

[Meglen]

Question... Now a cm did say to someone that the increase was due to a menu change. Since they are refunding that extra cost are they not going to change the menu now?

 

[tinkerhon]

Question... Now a cm did say to someone that the increase was due to a menu change. Since they are refunding that extra cost are they not going to change the menu now?

Still supposed to be a menu and/or (crossing fingers) drink addition - the problem was that the webisite was still listing the "old" price, and when ppl booked they were charged the higher amt

 

[Meglen]

Still supposed to be a menu and/or (crossing fingers) drink addition - the problem was that the webisite was still listing the "old" price, and when ppl booked they were charged the higher amt

Oh I no I think I was the first person to post about it. Lol I'm glad everyone is getter money back

 

[bethbuchall]

I looked at the first year we did it, Terrace Dessert Party, the year it started, 2013. $78 total for 2 adults and 2 kids.

Back then I thought it was too expensive...and now look what I'm paying for 4 adults to do the garden viewing. I must be crazy!

 

[straychicken]

I booked this morning for October 1. It just became bookable for me so I am stuck with the price increase. One question-how often do fireworks gets cancelled for weather? That’s a lot of money to pay for some desserts and no fireworks. The worry of paying for it and having the fireworks cancelled makes me second guess it.

 

[Meglen]

I booked this morning for October 1. It just became bookable for me so I am stuck with the price increase. One question-how often do fireworks gets cancelled for weather? That’s a lot of money to pay for some desserts and no fireworks. The worry of paying for it and having the fireworks cancelled makes me second guess it.

Very Rare that it happens

 

[CookieandOatmeal]

I booked on Friday using a giftcard and have not received a call yet about any potential refund. Think I should send an email or wait a few more days?

 

[JayhawkFans]

I booked on Friday using a giftcard and have not received a call yet about any potential refund. Think I should send an email or wait a few more days?

I too booked on Friday (but with a credit card) .. didn't call or email about price increase but did receive a call this afternoon stating we would be receiving a refund of $30 ($10 for each of us) ... I'd say contact them tomorrow if you haven't heard anything.

 

[CookieandOatmeal]

I too booked on Friday (but with a credit card) .. didn't call or email about price increase but did receive a call this afternoon stating we would be receiving a refund of $30 ($10 for each of us) ... I'd say contact them tomorrow if you haven't heard anything.

I couldn't wait and ended up emailing them lol. I want my refund...so I can spend it at Disney!

 

[Dan Murphy]

Back then I thought it was too expensive..

I did too. Glad I did it then.

 

[corn princess]

Kinda annoying that people who didn’t even email about it and booked after me have been contacted before me. I emailed them on Saturday and still haven’t heard anything.

I assume it’s because I’m from the UK and not staying onsite. Not the best customer service......

Same here

 

[mddsnygals]

We booked on Friday for June 11. I didn't call or contact, but received a message yesterday saying we'd get a credit on our card either Friday or Saturday. Do I need to call back? She left her name and number at least 3 times. I wasn't planning on calling back. Refunding the $ is a great move on Disney's part. Makes me want to book something else with my "extra" money.

Just thought I'd update: Disney called again today before I had a chance to call them. Just wanted to ask if I received the message and wanted to see if I had any questions about the refund. I have to say, I am more than impressed with Disney customer service with this issue. Really amazing!

 

[Jasper07]

At what point did the website reflect the price increase? Saturday?

 

[ChimCher-ee]

At what point did the website reflect the price increase?

A few days ago, I made two reservations online, one right after the other---the first one for that same night by mistake. When I called to ask if there was anything they could do to help me cancel the first one, they told me the refund for $59 would show up on my cc. Today I got a phone call to tell me they are refunding me $10 (on the second, correct reservation I had made just minutes later). I don't know about the website, but there were lots of problems with the system that night ...