Missing points from membership after cancellation 4 months out

[bebetink24]

I was wondering if anyone have experienced points missing from their membership after canceling a booked ressie online? I'm still way past the holding period since I cancelled 4 months out. I'm so upset since I wanted to book something else that came up but now I can't do that since my points are missing and these are almost 200 points that are just poof gone. Not very happy about this at all.

 

[northshoremama]

sorry to hear that! Probably should call member services?? Good luck

 

[cvjw]

I had 400 points disappear one time, but MS knew about it immediately. They could not get the points back, Disney IT had to finally fix the problem.

I would call MS ASAP. They will probably need to research the problem to figure out what happened to your points.

 

[disneynutz]

We have had point issues, took a week to fix it. I have learned to keep off-line copies of everything because MS initially said that I was mistaken, and that points don't just disappear. After getting a managers manager involved it was determined that it was an IT error that "they had not experienced before".

Bill

 

[DebbieB]

Go to your Dashboard online and then manage vacation points. Then go into activity statement. See if the reservation was cancelled, it may not have gone through.

 

[CarolMN]

Were the points transferred to you from another member or account? If so, those won't show up in your account. MS can see them, though.

 

[bebetink24]

Thanks everyone! I called member services and they said my other reservation was not cancelled and still shows in their system. I said that was odd since it doesn't show anywhere in my dashboard online. They cancelled my ressie and now I got my points back but the online system is glitchy.

 

[DebbieB]

That's one thing I've learned in 16 years of being a member, keep on top of your account balances. Before it was online, I would always verify my point balances after every transaction. One time they borrowed points when I had plenty of current year points available. I knew it wasn't right and called back. They had to manually fix it.

 

[bumbershoot]

Thanks everyone! I called member services and they said my other reservation was not cancelled and still shows in their system. I said that was odd since it doesn't show anywhere in my dashboard online. They cancelled my ressie and now I got my points back but the online system is glitchy.

Excellent.

 

[dcfromva]

I was wondering if anyone have experienced points missing from their membership after canceling a booked ressie online?

Yes, I did have that issue before. I did have to call member services for resolution. I'm sad this is still an issue.