Missing Dining Reservation

[amacspad]

Sorry if I am on the wrong forum here but we got back from the world on Wednesday and we have been charged for a missed dining reservation which want our fault, before we left I printed off my list of reservations and it wasn't until we got there we realised the fantasmic package with mama Melrose wasn't on the sheet, we went to the reception at Saratoga Springs and waited for about half an hour while they manually had to check day by day and hour by hour (I would have thought the whole list would come up on their system) to be told they could not find it, they rang mama Melrose, they couldnt find it either so they re booked us in and assured there would be no charges, we went to the boardwalk inn for the free wifi to bring up my ressies to check ourselves and the original one def was not there, I have emailed Disney dining and apparently I have been charged for not turning up for the original one and they will 'try' to get me a refund! hope they will sort it out! Anybody else had this problem?

Debs xxxxx

 

[2Tiggies]

I haven't had that problem but it has been reported to have happened occasionally. They are most likely to refund you but don't expect it to be too quick

It may be helpful to post this on the main restaurant forum as well as you will get a lot more feedback on there due to the higher volume of traffic that goes through the 'main' forums. Hope you get it sorted

 

[amacspad]

Will do, thank u!

Debs xx

 

[amacspad]

Can't seem to copy my message to re-post, I wondered if I don't hear anything if to ring my cc company and reverse the charge as I clearly should not have to pay this, even Mama Melrose couldn't find the missing reservation!

Debs xxxxx

 

[Elise79]

Sorry I can't help but I am sure Disney will sort it out for you but it has reminded why I still keep my manual list in my planner as I book my reservations and don't rely on Disney's website!

Disney and IT just do not seem to mix

 

[amacspad]

Totally agree, that was the annoying thing, I had it all wrote down at home but thought a printout would be easier, I will def remember for next time, we also went to the Hoop de Doo and they gave us a printed receipt showing a charge for approx $190 to our cc (luckily didn't charge) so I was on pins with that, especially as they already charged us at the time of booking for the whole amount even though I ticked the dining plan box! What I don't get is we can log onto Disney to bring our ressies up but at the Disney hotel they can't access it even tho it's all linked to your KOTW???

Debs xxxx