Minnie was right ...ASMU Rocks ....here's the details

[solgent]

I am happy to read this. Just booked a last minute trip & I wanted POP, but they had no AAA discounts for my dates. AAA discount was available at ASMu and Sp, so I went with ASMu. It will be a new experience for us (Value resort, quick weekend trip) and we are excited about it!

 

[disneydaveb]

thanks for sharing such a great report, but now we need to shhhhhhh and keep it secret for ourselves

Val
xx

We just returned from ASMu yesterday, and we were also there in 2006. It was great, but it seems that ASMu is becoming more popular than ASMo. We had relatives staying at ASMo and it seemed much less crowded, especially the pools. We always liked ASMo, but switched to ASMu for the past coulple of years and liked it as well.

 

[DISNEYNY]

Just returned from WDW yesterday. We stayed at ASMU for two days before switching to SSR. We loved it. We had requested Jazz, but were given Broadway. We liked that section just as well and were happy there. The pool was fun for the kids with lots of activities and games. Everything looked fresh and new. Would highly recommend.

 

[deslynnpatterson]

im so glad to hear such great reviews-- i leave on Sat !!! and can't wait i to am used to pop-- but hoping to love this resorts as well-- thanks everyone for there wonderful reviews-- anyone else going to be staying at the ASMU sept 8th-16th?

 

[Kimberly815]

Thanks for the review! I am so glad that you enjoyed it! We are staying at the ASMu in just a couple of weeks and its so great to hear nice reviews!

 

[adisneymama]

We are staying one night in Dec before transfering to WL. I am hoping to get the Broadway section and was wondering if you would mind posting some pics of the rooms now that they are renovated? Thanks and glad to hear you had such a great trip.

 

[crelange1]

Just got back from ASMU today. We were so impressed. One thing I wanted to mention is the entertainment by the pool. They have afternoon dance parties, dunk tank etc. My kids loved it. The staff was great. At night they have a big inflatable screen that they play a movie on and the kids all watch it from the pool. Everything about this stay in Music exceeded my expectations.

Any questions?

 

[jdd]

So glad to hear this We'll be at ASMu in November, and can't wait to try it. We've been to ASMo, and loved the theming (little kids), but could only get the fall deal for Music. I figured we could always walk over to Movies. But I'm so excited to hear all the good reports.

I love the evening movie at the pool thing. I read somewhere else that they're discontinuing this at the end of Sept Anyone know anything about that? And how can I request that they keep it going?

 

[tinkerbell615]

We stayed at ASMu in June also and loved it! Everything is so clean and the staff was wonderful.

We did eat dinner at POP and ASMo one night each. ASMu was the only value that we had not stayed in and were reluctant at first. But, I will tell you... we will not hesitat to stay there again.

 

[minnie61650]

........
I love the evening movie at the pool thing. I read somewhere else that they're discontinuing this at the end of Sept Anyone know anything about that? And how can I request that they keep it going?

There is a new pilot program at All Star Music and BC&YC:
This program is all about trying to get guests to return to WDW resorts.
ASMu has a new pilot program going on.
I was told several managers from some of Disney's deluxe resorts were transferred to ASMu to help get this program up and running.

I just read that some outstanding managers from the GF, (DJ and Ellen) have been spotted at ASMu.

From this thread:

http://www.disboards.com/newreply.php?do=newreply&p=20611669

Just got back from All Star Music. I was delighted to see DJ and Ellen there. I last saw them at the Grand Floridian working together and they seemed like a great team. Not sure what this new program is (from reading previous posts), but if those two are there, it must be great. They are phenomenal managers.

Other than that, it was clean, fun and cheap.

Is that the same DJ from Boardwalk? If so, that is great news and really makes me excited to stay at ASMU for the first time!

I heard DJ had been transferred to another property to act in some corporate training capacity and he certainly would be a huge asset in that type of position. The personal service we experienced on his watch at BWV was the best we've experienced on property.

I hope he is there when we check-in in October as I would love to say Hi!!

-----------------------------------------------------------------------
Here is a little info about the new pilot program at All Star Music and BC&YC:

I called All Star Music a few days ago and asked about the pilot program and I was informed it will only last through September but if All Star Music and YC&BC (which also has a similar program ) get enough positive feedback they may expand this program to all of the resorts! Yeah. So anyone is going to All Star Music Or BC & YC (which has a similar prorgram please fill out the pilot survey which is at the front desk .Please be honest but please fill them out.

There will also be CM's in the parks which will ask guests to fill out surveys. They are usually in the parks from about 8-10 A.M. and try to interview about 30 guests a day who will take the time to answer the surveys.

The manager I talked to sent me a list of the activities they have planned for September.
For a full list of the activities please see post # 1 of this tread:

http://disboards.com/showthread.php?t=1565556


The pilot program is not just about the games and movies but it is really about better guest service.

Having more staff available at check in so guests can check in a more timely manner.
Having clean rooms ready at check in so guests do not have to wait until the late afternoon for a clean room.
Having more staff on hand so a guest can have any questions or concerns taken care of right away.


I was told they are getting the results from those surveys the next morning and actions are immediately being taken to correct problems or congratulate success.

I was told that this program is ending the end of September but if they get lots of good feedback they may extend this type of service to the other resorts as well.

I am really hoping they get lots positive response to this program.
I was told that so far there has been quite a bit of positive response from guests at All Star Music but the BC & YC has not been getting many responses.

My guess is not very many guests know this is a pilot program so they do not respond.
-----------------------------------------------
Here are a couple of posts I came across the last 2 days.

From this thread:

http://www.disboards.com/showthread.php?t=1565556

We just returned from ASMu last week, and I just assumed that this "pilot program" was what normally happened at a Disney Hotel. This was our very first trip as a family to Disney, and my first time staying on site, and we were thrilled with all of the poolside activities that they had planned. The dance competitions, karaoke and movies were wonderful! There was so much for all of the children to do - of all ages! My daughter is only 4, but she spent all of her time dancing at the pool, and we loved watching the movie on the big blow up screen. It was so relaxing to watch a movie -- IN THE POOL! So so nice. If this is a program that is new, I certainly hope that it stays because we really enjoyed it after a long day at the parks!

And from this thread:
http://www.disboards.com/showthread.php?t=1565346

Just returned from a splt stay at Beach Club/Grand Floridian. Loved the Beach Club!!! (we were AKL refugees!!) Upgraded to a water view(we paid for standard at AKL) with full balcony, and our room was ready at 11am!!!! The water view overlooked the quiet pool. GF another story, we had to wait until about 4pm to get into our room. Terrible view overlooked the GF convention center and dumpsters Also, the noise from trucks with the backup beeps early in the morning stunk!!! After I complained they moved us to the newly redone Conch Key!!!! Much better room, flat screen tv, view of marina and no beeping trucks!!! Great pools at both resorts!!! Any questions???

---------------------------------------------------------

I was told that there is hope that with enough interest that they may be able to keep a lot of the great things happening at AS Music and YC & BC and be able to expand to other properties. I was also told that this pilot is all about trying to improve intent to return.

The manager I spoke with me that the best thing that guests can do is when they check out of the resort, they should take the survey and give feedback (honest feedback about anything good or bad they experienced).

If you think you would like this pilot program to continue....
If you think you would like this pilot program to other resorts....
If you have been unhappy wit long lines at check in or
having to wait until the late afternoon to get your room assignment at any of Disney's resorts .
If you feel there should be more staff at all of Disney's so they can help guests with any questions or concerns then this is our chance to let the WDW execs know!

Now I will be first to admit that the "suits" at WDW should already know these things are a part of good customer service...
But we need to let WDW know that we appreciate these basic customer services. We do not want to give the WDW execs the excuse to drop the ball by saying "Based on our polling, the guests don't value these services.
We can continue our cost cutting measures ."

If you would like contact Disney about these services and this pilot program the addresses are:

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

wdw.guest.communications@disneyworld.com

Let's let Disney know we like this new program and we want it to continue and expand to the other resorts as well!

Thanks ........And......
Have fun at Disney!

 

[Family Fun Mom]

Thank you for this review! We're planning a WDW trip for '08 and I have narrowed my resort choices down to three: two rooms at Pop, one room at SOG, or the ASMu Family Suites. Right now ASMu has a very big lead. It just keeps sounding better and better!

 

[crelange1]

It is really fun. They even had a Wii tournament on afternoon in the seating area for the food court.

It was fun.

 

[CheleLynn2]

We are checking into ASMU on Oct 5th. Did I read correctly that the pilot program is over in September?? Does anyone know if the games, movies, etc. will still be going on thru October??

 

[Crazy4Disney06]

It is really fun. They even had a Wii tournament on afternoon in the seating area for the food court.

It was fun.

Wow my son would love this!! We are planing another trip next fall, I think we will stay at All Star Music after reading such great reports!

 

[minnie61650]

We are checking into ASMU on Oct 5th. Did I read correctly that the pilot program is over in September?? Does anyone know if the games, movies, etc. will still be going on thru October??

Sorry, I was told the pilot program was only going to last until end of the September 2007.But I was a;so told if All Star Music and BC&YC get a lot of positve feedback they might continue the program and expand the program to the other resorts.
So I am hoping!

Here is a little info about the pilot program that has been running at All Star Music and BC&YC this past summer. (2007):.......

There is a new pilot program at All Star Music and BC&YC:
This program is all about trying to get guests to return to WDW resorts.
ASMu has a new pilot program going on.
I was told several managers from some of Disney's deluxe resorts were transferred to ASMu to help get this program up and running.

I just read that some outstanding managers from the GF, (DJ and Ellen) have been spotted at ASMu.

From this thread:

http://www.disboards.com/newreply.php?do=newreply&p=20611669

Just got back from All Star Music. I was delighted to see DJ and Ellen there. I last saw them at the Grand Floridian working together and they seemed like a great team. Not sure what this new program is (from reading previous posts), but if those two are there, it must be great. They are phenomenal managers.

Other than that, it was clean, fun and cheap.

Is that the same DJ from Boardwalk? If so, that is great news and really makes me excited to stay at ASMU for the first time!

I heard DJ had been transferred to another property to act in some corporate training capacity and he certainly would be a huge asset in that type of position. The personal service we experienced on his watch at BWV was the best we've experienced on property.

I hope he is there when we check-in in October as I would love to say Hi!!

-----------------------------------------------------------------------
Here is a little info about the new pilot program at All Star Music and BC&YC:

I called All Star Music a few days ago and asked about the pilot program and I was informed it will only last through September but if All Star Music and YC&BC (which also has a similar program ) get enough positive feedback they may expand this program to all of the resorts! Yeah. So anyone is going to All Star Music Or BC & YC (which has a similar prorgram) please fill out the pilot survey which is at the front desk .Please be honest but please fill them out.

There will also be CM's in the parks which will ask guests to fill out surveys. They are usually in the parks from about 8-10 A.M. and try to interview about 30 guests a day who will take the time to answer the surveys.

The manager I talked to sent me a list of the activities they have planned for September.
For a full list of the activities please see post # 1 of this tread:

http://disboards.com/showthread.php?t=1565556


The pilot program is not just about the games and movies but it is really about better guest service.

Having more staff available at check in so guests can check in a more timely manner.
Having clean rooms ready at check in so guests do not have to wait until the late afternoon for a clean room.
Having more staff on hand so a guest can have any questions or concerns taken care of right away.


I was told they are getting the results from those surveys the next morning and actions are immediately being taken to correct problems or congratulate success.

I was told that this program is ending the end of September but if they get lots of good feedback they may extend this type of service to the other resorts as well.

I am really hoping they get lots positive response to this program.
I was told that so far there has been quite a bit of positive response from guests at All Star Music but the BC & YC has not been getting many responses.

My guess is not very many guests know this is a pilot program so they do not respond.
-----------------------------------------------
Here are a couple of posts I came across the last 2 days.

From this thread:

http://www.disboards.com/showthread.php?t=1565556

We just returned from ASMu last week, and I just assumed that this "pilot program" was what normally happened at a Disney Hotel. This was our very first trip as a family to Disney, and my first time staying on site, and we were thrilled with all of the poolside activities that they had planned. The dance competitions, karaoke and movies were wonderful! There was so much for all of the children to do - of all ages! My daughter is only 4, but she spent all of her time dancing at the pool, and we loved watching the movie on the big blow up screen. It was so relaxing to watch a movie -- IN THE POOL! So so nice. If this is a program that is new, I certainly hope that it stays because we really enjoyed it after a long day at the parks!

And from this thread:
http://www.disboards.com/showthread.php?t=1565346

Just returned from a splt stay at Beach Club/Grand Floridian. Loved the Beach Club!!! (we were AKL refugees!!) Upgraded to a water view(we paid for standard at AKL) with full balcony, and our room was ready at 11am!!!! The water view overlooked the quiet pool. GF another story, we had to wait until about 4pm to get into our room. Terrible view overlooked the GF convention center and dumpsters Also, the noise from trucks with the backup beeps early in the morning stunk!!! After I complained they moved us to the newly redone Conch Key!!!! Much better room, flat screen tv, view of marina and no beeping trucks!!! Great pools at both resorts!!! Any questions???

---------------------------------------------------------

I was told that there is hope that with enough interest that they may be able to keep a lot of the great things happening at AS Music and YC & BC and be able to expand to other properties. I was also told that this pilot is all about trying to improve intent to return.

The manager I spoke with me that the best thing that guests can do is when they check out of the resort, they should take the survey and give feedback (honest feedback about anything good or bad they experienced).

If you think you would like this pilot program to continue....
If you think you would like this pilot program to other resorts....
If you have been unhappy wit long lines at check in or
having to wait until the late afternoon to get your room assignment at any of Disney's resorts .
If you feel there should be more staff at all of Disney's so they can help guests with any questions or concerns then this is our chance to let the WDW execs know!

Now I will be first to admit that the "suits" at WDW should already know these things are a part of good customer service...
But we need to let WDW know that we appreciate these basic customer services. We do not want to give the WDW execs the excuse to drop the ball by saying "Based on our polling, the guests don't value these services.
We can continue our cost cutting measures ."

If you would like contact Disney about these services and this pilot program the addresses are:

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

wdw.guest.communications@disneyworld.com

Let's let Disney know we like this new program and we want it to continue and expand to the other resorts as well!

Thanks ........And......
Have fun at Disney!