Might Intrest You On What A Cm Said To Me..

[Sammie]

Originally posted by safetymom
I don't think that is official WDW policy. Sounds like a CM with an opinion.

Definitely sounds like CM with a grudge against Internet Forum users. Definitely not a professional attitude to have but do know that the Internet has caused headaches for some of the departments.

 

[CindysGusGus]

Originally posted by barbeml


As a marketing and PR professional who has worked in member services for associations, I can tell you that the most valuable customer/member is the one who has made a long-term commitment. You know, the person who renews a subscription for 2 years or is the first to pay their annual dues.

Hmm, the value of an AP holder? Likely to visit the parks for 8 days or more annually; more likely to make multiple trips to WDW; more likely to share their love of WDW with others (word of mouth advertising is priceless). With park admission paid for, we will spend more on food and experiences (tours, dinner shows) on our "free admission" trips. We just made our first AP purchase and will make THREE trips to WDW in 12 months, as opposed to our usual one.

The person who does not know all the money-saving tricks at WDW? More likely to be disgruntled at the amount of money they spent, likely to share their dissatisfaction with others and much less likely to return anytime soon.

I suspect the CM the OP spoke with was tired of answering the AP rate questions (no excuse, just a possible explanation for her behavior). Perhaps she should take a lesson from those wonderful Sprint commercials about the ways companies take their loyal customers for granted (dangerous in today's marketplace).

Barbe

Barbe, you are so right! They had a saying on our wall at work. "It takes less money to keep a customer than it does to bring a new one in". They spend millions on sending videos, advertising, etc.. We AP holders and regular park ticket holders, ie: frequent visitors are free advertising to some degree and they know we will be spending money over and over again. Wake up Disney as Julia Roberts said in Pretty Woman we're "a sure thing"!

 

[safetymom]

I think there are many people that have regular park tickets that are also great ambassadors of WDW.

It isn't just the AP holders that are valuable to Disney.

 

[CindysGusGus]

Originally posted by safetymom
I think there are many people that have regular park tickets that are also great ambassadors of WDW.

It isn't just the AP holders that are valuable to Disney.

Safteymom you are right. I will edit my post to reflect that.

 

[Bob NC]

Originally posted by chatty
I called today to make reservations and when I was done I asked nicely if the AP Discount came out yet for Oct. She said you people think you have become smart on the discounts so we have changed our release dates.

Okay....Here we hear one side of one sentence of an alleged conversation and everyone gets their panties in a wad.

If I were to stand face to face with you and say, "you people think you have become smart on the discounts so we have changed our release dates", with a big smile on my face....It would be obvious to you that I was kidding.

I guess to take her comment as an actual "put-down", you would first have to believe that Disney hourly call center employees are actually privvy to Disney corporate marketing policies and strategies. I personally think not.

Sounds to me like she was trying to be funny. If she had said that to me, I would have taken it as a slightly sarcastic bit of humor. Apparantly you didn't take it the same way.

Good luck on those AP rates you deserve. (I'm waiting for them too....lol).

 

[Tigger&Belle]

Originally posted by Bob NC
Okay....Here we hear one side of one sentence of an alleged conversation and everyone gets their panties in a wad.

Hey, how did you know about my underwear???

True, though, we don't exactly know the context. I'd have to reread the OP's first post, but I'm assuming that she could hear the CM's tone of voice, something that we can't hear on a discussion board. I doubt that she would have been privvy to any information, but could have been generally annoyed at at the people calling for the rates, along with a lot of the other CM's.

What I don't understand is how the internet is making it worse. I'm calling much less to ask about rates than I would without the internet. I check these boards and/or Mousesavers and it saves me a call and them the time to answer.

T&B

 

[DebbieB]

The internet is affecting the way disney markets its discounts. For example, I remember a couple years ago when Disney put a discount code into papers in Puerto Rico to try to attract people from there. That code gets put on mousesavers and all of the sudden people from all over are calling with that code! Has to be frustrating for people in marketing, they have to find new ways to hit their target audience.

 

[JayBee]

1995-96



8.01 173 Shower the People You Love with Stuff Roseanne talks her feuding daughters into throwing a baby shower for her (Lecy Goranson returns as Becky).
8.02 174 Let Them Eat Junk Jackie criticizes Roseanne's parenting skills when she doesn't respect Jackie's wishes while babysitting Andy.
**********************************.
8.17 189 We're Going to Disney World The family uses Dan's severance pay to take a family vacation to the Magic Kingdom (the role of Becky is played by Sarah Chalke in these two episodes).
8.18 190 Disney World War II Darlene is her usual dark, dreary self, until an old friend from the past brings a sparkle to her eye.

jaybee:
That's dishonest-but the Yellowstone Suite at WL is pretty knock-your-socks-off awesome, nevertheless.
--------------------------------------------------------------------------------


skiwee:
Oh you mean that wonderful suite at the WL that the big celebrity Roseanne stayed at? I don't think Roseanne has been a celebrity in 20 years. Perhaps that is all she could afford.

Nope....1996. The CM who gave me the tour told me Rosanne had stayed at the Yellowstone Suite at WL while filming these episodes. This CM also told me of other celebs who had stayed there.....it truly is a breathtaking place.

Room Type Value
1/1-2/11/04
7/5-9/29/04
10/31-12/19/04

Regular
4/18-7/4/04
9/30-10/30/04
Holiday
12/20-12/31/04
Standard View, 2-Queens; Queen-Bunk/King $199 $239 $324
Lodge (Woods) View, 2 Queens; Queen-Bunk/King $219 $254 $339
Courtyard View, 2-Queens/Queen-Bunk/King $250 $290 $385
Honeymoon Suite $360 $400 $490
Concierge $350 $385 $475
Deluxe $390 $435 $540
Vice Presidential - Yosemite $720 $815 $1045
Presidential - Yellowstone $815 $895 $1155
2004 RATES

 

[gottaluvdis]

Originally posted by webray
I think WDW should run Travel Co/CRO with a skeleton crew and put everything online...including all discounts, dining, etc. This would make it so much easier.

Oh, and they should get someone who knows how to design a user friendly website..their programmers are horrible.

I would have asked for a supervisor..that castmember needs to be fired. I hope you remember his/her name...because that person can be easily traced by the name they use.

I agree. I've said this before too - they need to take a page from Southwest's book and learn to design a web site that offers more online to the Disney savvy consumer and knock off the non-sense of when codes are released. Just release them and let the consumer find them online when they're released. Only release a set amount of discounts to first come, first served and be done with it. I don't know why they play games with this, but it's frustrating. Keep a skeleton phone crew for those who really need the help, and let the rest of us navigate our way!

 

[skiwee1]

Originally posted by JayBee
Nope....1996. The CM who gave me the tour told me Rosanne had stayed at the Yellowstone Suite at WL while filming these episodes. This CM also told me of other celebs who had stayed there.....it truly is a breathtaking place.

Room Type Value
1/1-2/11/04
7/5-9/29/04
10/31-12/19/04

Regular
4/18-7/4/04
9/30-10/30/04
Holiday
12/20-12/31/04
Standard View, 2-Queens; Queen-Bunk/King $199 $239 $324
Lodge (Woods) View, 2 Queens; Queen-Bunk/King $219 $254 $339
Courtyard View, 2-Queens/Queen-Bunk/King $250 $290 $385
Honeymoon Suite $360 $400 $490
Concierge $350 $385 $475
Deluxe $390 $435 $540
Vice Presidential - Yosemite $720 $815 $1045
Presidential - Yellowstone $815 $895 $1155
2004 RATES

I must have missed that episode as I was a fan of that show many years ago.

 

[mickeygirl18976]

Originally posted by skiwee1
I had a CM say something about AP holders too the other day. I called to ask about rates and we talked a bit. I told her that I always thought it odd that the big spenders at Disney, ie the AP holders, were always treated second class. I know that discounts are not a given but I would think that they would want to treat their best customers, the majority of which I do believe actually go to WDW more then once a year, a little better and give at least a small but definite percentage of AP discounts at a certain time so we wouldn't have to call and seem to grovel for a good rate all the time. Well the CM said that the AP holders didn't spend anything at WDW and that the ones that weren't so knowledgable were the main bread and butter of Disney. She went on to tell me about some guy from South Africa that called the week earlier wanting the nice suite at the GF. I think she called the it Walt suite. Anyway that suite was booked so she took a chance offering him the biggest suite at AKL as that was the only one available. He took it she said, no questions on whether he could get it cheaper. He is paying $25,000 for his stay there now. That, she said, is where the money is, not the AP holders.

I heard something along the same lines last night when I was making changes (giving them more money) to my resi. I am not even an AP, although we should considering how much we go. But I am a CSR trainer and I agree that the comment from the beggining was rude and uncalled for. My CSR's get called "you people" all the time and we know it's not a compliment! Even though I am not an AP I agree that they should give "you-all" a great big fat discount!!!! It is not those $25000 one time spenders that keeps it alive. Bring back the love! Make it personal or don't do it at all. All I can hope for is that Disney will see the light.