Since I wasn't able to find a review on this before we ordered it I thought I'd post one.
We ordered & received this last Friday. We did have both very good and not so great service over the phone & e-mail with the Disney Florists. I had called to ask about both taking some of the items out of the package and substituting. I spoke with a rather gruff woman at first who decided that before going any further with the conversation that she had to interrupt me to tell me the price, after I had told her that I had been looking at the package on the internet and knew the price. She also asserted that there can only be additions made to the package, I couldn't take anything out of it. I have 1 son who isn't interested in Minnie Mouse and probably wouldn't wear the glittery Minnie ears that come with the package. I asked about substituting a different plush character and hat, but was told no. My husband later found a blog from the Disney Florist on this topic saying that substitutions are allowed. I had some e-mails back and forth regarding this where again I was told that they would make an exception and give me a substitution.
We scheduled for them to come decorate our room while we were at the Halloween Party. I have to say over all I am disappointed with what we received for the hefty price. A lot of the items are handcrafted and not of the quality I would have expected. The door banner we received is stained (maybe this happened after they hung it as many people do walk past our door) and some of the ears on the string of Mickey pumpkin lights are loose, and the glitter is missing in spots of multiple pumpkins - wondering what shape they'll be in after the trip home. The snacks/treats in the cauldron were also disappointing - 3 small bags of rold gold pretzels, a few Disney Halloween rice krispy treats, some off brand lollipops & a bag of kettle corn. Yes my son was really excited to come back to a nice Halloween surprise, loves the Mickey plush & ears and enjoyed the black light part of it. But again for $400 to me it's not worth it. Also have to say that I was shocked that there was a $10 delivery fee - really would have expected for that to be included in the price.
We ordered & received this last Friday. We did have both very good and not so great service over the phone & e-mail with the Disney Florists. I had called to ask about both taking some of the items out of the package and substituting. I spoke with a rather gruff woman at first who decided that before going any further with the conversation that she had to interrupt me to tell me the price, after I had told her that I had been looking at the package on the internet and knew the price. She also asserted that there can only be additions made to the package, I couldn't take anything out of it. I have 1 son who isn't interested in Minnie Mouse and probably wouldn't wear the glittery Minnie ears that come with the package. I asked about substituting a different plush character and hat, but was told no. My husband later found a blog from the Disney Florist on this topic saying that substitutions are allowed. I had some e-mails back and forth regarding this where again I was told that they would make an exception and give me a substitution.
We scheduled for them to come decorate our room while we were at the Halloween Party. I have to say over all I am disappointed with what we received for the hefty price. A lot of the items are handcrafted and not of the quality I would have expected. The door banner we received is stained (maybe this happened after they hung it as many people do walk past our door) and some of the ears on the string of Mickey pumpkin lights are loose, and the glitter is missing in spots of multiple pumpkins - wondering what shape they'll be in after the trip home. The snacks/treats in the cauldron were also disappointing - 3 small bags of rold gold pretzels, a few Disney Halloween rice krispy treats, some off brand lollipops & a bag of kettle corn. Yes my son was really excited to come back to a nice Halloween surprise, loves the Mickey plush & ears and enjoyed the black light part of it. But again for $400 to me it's not worth it. Also have to say that I was shocked that there was a $10 delivery fee - really would have expected for that to be included in the price.
