Merchandise problem- is there anything I can do?

[jennilouwho]

We bought the Disneyland version of Candyland on our trip last week. We opened it up to play today and we are missing three of the "special spaces" cards. Pretty disappointing. Who do I call about this? We don't live in California, so not sure there's anything I can do, but thought I would see if any of you knew. Thanks!

 

[prprincess]

I had a similar issue happen to me at Universal Studios with a Minions megaphone. Got home and it didn't work. I called guest services to see what my options were, and surprisingly they sent me a new toy ASAP - no questions asked, free shipping. Maybe give DL guest services a try?

 

[wilkeliza]

Call Disneyland Merchandise Guest Services and let them know. Number is below.

Merchandise Guest Services
(877) 560-6477

 

[ShaunaM]

We have had more than item replaced and shipped to us in Canada I tho k as long as it under 30 days, we did have treated receipts

 

[gottalovepluto]

Disney Merchandise Guest Services has been great for me. My issue was last year but they were very helpful. I do remember waiting a long time on hold with them.

 

[jennilouwho]

Thanks everyone!

 

[Rubygoose]

We got a book with a CD from a Disney Store once, and the CD didn't work. We don't live near the Disney store (we stopped in on the way home from a road trip) so I e-mailed the address on the receipt. I had to take a photo of the item and the receipt, and they mailed me the item.

 

[bumbershoot]

The receipt has info on how to contact them.

 

[jennilouwho]

The receipt has info on how to contact them.

I don't think I have the receipt anymore. It wasn't something I was anticipating having a problem, but I should have known better... I will call tomorrow and see what they can do. I don't know if they are like Home Depot and can look up the order based on your credit card or not. Not the end of the world and the bright side is the game will go faster without having to be sent back.... ha ha.

 

[ShaunaM]

I don't think I have the receipt anymore. It wasn't something I was anticipating having a problem, but I should have known better... I will call tomorrow and see what they can do. I don't know if they are like Home Depot and can look up the order based on your credit card or not. Not the end of the world and the bright side is the game will go faster without having to be sent back.... ha ha.

Just a thought do you have something else that could verify you were there ...a line on a credit card statement?or your park hoppers? Might help...and an FYI I have never phoned always emailed. ..no sitting on hold then.

 

[hanna-nana]

They just replaced a necklace for me from March. No questions asked. Email was so much quicker. I'd gotten disconnected 3 times after being on hold for nearly 10 minutes. So, I'd say email.

 

[bumbershoot]

I don't think I have the receipt anymore.

You are WAY more organized than I am. I have receipts from 5 years ago (no doubt all blank b/c they aren't ink receipts but that heat transfer paper) that are still waiting for me to do something with them scrapbooky.

 

[CDRT]

We got a lunch box last year and my daughter used for a couple of months. The Handle fabric started to rip away. I emailed pictures and picture of the receipts to customer service, they sent me a electronic gift card with the amount I spent on it. Diffently give them a call, or email.

 

[jennilouwho]

So I emailed and they said they were sending me the missing cards. Thanks for the help everyone!