Membership Magic Beyond

[tx911]

I am unsure, but I have been on hold for 18 minutes. This didn't come as a surprise to membership, it should be a seamless transaction. They already took my payment.

Right. It would be great if they could figure out how to let us buy OTUP on the DVC site, not to mention using points to buy the Sorcerer's pass.

 

[jcolvin5]

This is an ongoing frustration for me as well. I should never have to call MS. Let them deal with the less savvy tech folks, or the ones who just want to talk to a live person, and let me go!

 

[Disney Spaz]

I too am sitting on hold waiting for a CM. Haven't even started my process. I also have an iPhone and the website says BY but my iPhone still just says Y. They had over a month since sales started to get this right it is disappointing they didn't have this better ready for roll out. At minimum it should not require a supervisor to approve the OTUP for BOGO.

 

[rlk]

It took 33 minutes to finalize the bonus OTUP.

 

[tidefan]

Proudly still DVC-Y until they add some tangible benefits (for us, at least). We're banking over 200 points this year, so no need for OTUP... Still a bit salty that they will start locking us out of the lounge if we haven't "paid".

For us, they need to add some better carrot to get us to do this. Things I'd like to see:

• Discounts on Golf Carts at FW
• Discounts on DDP
• Ability to buy Full AP via Points
• Certain # of Water Park admissions
• Certain # of rounds of golf
• Included refillable cups at Aulani

And actually, I think that the paid perks program is a terrible idea. To me, it doesn't move their sales goals, and it would make more sense to tier in benefits, maybe at 300/500/700 points?

All that said, for those of you whom this does work for, I do hope that you are definitely getting use out of it and enjoy it!

 

[MarkNC2Disney]

Is the right phone tree for buying OTUP via calling MS, 1 and 1? It’s saying over 2 hour wait lol.

 

[Disney Spaz]

Just to prepare you I called and was told a 20 minute wait and I am at 52 minutes now.

 

[petrola]

Just to prepare you I called and was told a 20 minute wait and I am at 52 minutes now.

yup - I was told "less than 15 minutes" - and after 58 minutes I got through

 

[Flash_Sloth]

When the digital card in my Apple Wallet updates to DVC-BY, I hope it doesn't confuse the CMs trying to confirm if I'm eligible for a discount. I have a trip to WDW in about a week.

I remember almost exactly 3 years ago, they had just phased out the physical credit card sized membership cards, and we went to DLR. A few DLR CMs knew what they were looking for, but for several others, it seemed as if I were the first one to present the digital membership cards to them.

 

[tx911]

Proudly still DVC-Y until they add some tangible benefits (for us, at least). We're banking over 200 points this year, so no need for OTUP... Still a bit salty that they will start locking us out of the lounge if we haven't "paid".

For us, they need to add some better carrot to get us to do this. Things I'd like to see:

• Discounts on Golf Carts at FW
• Discounts on DDP
• Ability to buy Full AP via Points
• Certain # of Water Park admissions
• Certain # of rounds of golf
• Included refillable cups at Aulani

And actually, I think that the paid perks program is a terrible idea. To me, it doesn't move their sales goals, and it would make more sense to tier in benefits, maybe at 300/500/700 points?

All that said, for those of you whom this does work for, I do hope that you are definitely getting use out of it and enjoy it!

I agree with a lot of your points, and hopefully they add perks moving forward. I would worry that tiering things based on total number of points would make a lot of members even more pissed than this does For now the return on the $99 is worth it for me.

 

[Simba06]

I was going to call today to use to otup benefit to add a day to our spring break trip. I am new to otup and it somewhat confuses me. The date and room I want isnt currently available, would you recommend finding a room elsewhere on property for exactly (or close to) the same amount of points that does have availability, then try to waitlist or stalk on my own once i get the otup points? Or some other strategy?

 

[thanxfornoticin]

I agree with a lot of your points, and hopefully they add perks moving forward. I would worry that tiering things based on total number of points would make a lot of members even more pissed than this does For now the return on the $99 is worth it for me.

Agreed - it's already confusing at times with the 'blue/white card' tiering. We don't need more tiering. The MMB is optional - if you're eligible and it makes sense for how you use DVC, buy it. If not, then don't.

 

[Disney Spaz]

Just got through and am back on hold awaiting the supervisor's approval. The CM I am talking to said she had to "phone a friend" and asked if I was okay going on a brief hold. Update 10 minutes later and still on the "brief hold."

 

[petrola]

so I have been on the phone with a CM for 30 minutes now. She just got back on to tell me that she is unable to complete my purchase of one time use points due to a "system glitch" that randomly happens. so no points, unable to complete my reservation and they refunded me $240.

EDIT: just received a call back from DVC - they were able to fix the "glitch" and complete the transaction!

 

[PetePanMan]

Just an FYI (Or perhaps a reminder for some) that Non U.S. DVC owners are not allowed to buy this (same thing happened awhile back when they introduced multipass LL aka (paid genie +). They ultimately changed it (and relatively quickly if I recall)

We tried to buy this morning and spoke to supervisor to express our displeasure. Got similar reasons as last time (e.g. international laws etc) which all sound like BS. BTW…The only reference to restriction is in FAQ. IMO they should this more explicit in main pages

 

[Disney Spaz]

so I have been on the phone with a CM for 30 minutes now. She just got back on to tell me that she is unable to complete my purchase of one time use points due to a "system glitch" that randomly happens. so no points, unable to complete my reservation and they refunded me $240.

I am so sorry that is awful.

 

[Doingitagain]

The DVC card in my phone Wallet still only shows Y, but if I go to a browser and view temporary card it has BY, so I can always do that if needed.

 

[crazycatlady]

The DVC card in my phone Wallet still only shows Y, but if I go to a browser and view temporary card it has BY, so I can always do that if needed.

This is exactly my situation exactly. I updated my app and re-updated my card and it still shows Y.

 

[Disney Spaz]

1hr and 46 minutes later I have the ressie I wanted. It is only for a night in a studio so we can arrive a day early for our summer trip but I got the resort and view I wanted. Good luck to everyone else.

 

[karen4546]

Just checked my digital card in my phone wallet, and DVC Y has now been updated to “DVC BY”, reflecting my enrollment in Membership Magic Beyond. I feel so special.

That’s cool. Mine still has DVC Y and I purchased the MMB on Dec. 6th.