I've found that the key is to start your message with something like "I have some important information about a bug on the members' website". I've found when I do that (rather than just describe the problem) I get an answer like "Thanks. We'll pass this along to the developers." I know that some info I passed along some time back did go to the development team.
I'm happy to do this if you like but didn't want to steal the credit for this. As far as I'm concerned, you should get some kind of reward for digging up this valuable clue to solving this problem!
I have passed it along using your line we'll see if it works sorry it took so long but I was at work and can not even load the disney website any more cause the flash player is so out of date







