Member Services Hours

[Longhairbear]

Just a thought, as a California resident.
I have to adjust to the east coast hours of MS hours of operation. It's not outlandish, but inconvenient for me. I've dealt with it since 2003, as then is when we joined the DVC. It has never been a problem, but now I am thinking DVC needs to cater to me, instead of me catering to them.
As DVC is moving more west, the office hours might need adjustment.
We have online friends from Japan that bought in HI, and I wonder what the hourly difference for them are, calling the east coast of the USA.
DVC has has been an east coast centric staple for so long, it makes me wonder if they will continue the "office hours" of the east coast much longer.
I don't see this happening, but DVC needs a 24/7 booking system like every other hospitality business or hotel. I can call a Holiday Inn any time of day or night, or go online and book a room. The same goes for renting a car, or booking an airline flight.
To be tied down to east coast office hours is archaic.

 

[disneynutz]

There are millions of people booking a Holiday Inn or a car, less than 200,000 booking DVC for the year. Dues pay for MS, increasing hours increases the dues and I don't think that the non West Coasters would want to pay to get you better hours.

I have thought that they should bill members per phone call. Maybe 4 free calls per year and a fee starting on the 5th call. That would reduce the calls, reduce the cost, and they could extend the hours and make some money to reduce the dues!

Bill

 

[OrangeCountyCommuter]

I spend half my time on the West Coast and half on the East.

For me the hours work BETTER when I am in California. I can call before work and do this on my own time in private. Otherwise it's during the work day.

 

[KatieRach]

I spend half my time on the West Coast and half on the East.

For me the hours work BETTER when I am in California. I can call before work and do this on my own time in private. Otherwise it's during the work day.

I agree...it is more convenient to call before I go to work than while I am there!

 

[Deb & Bill]

I work 8-4:30 CT and MS hours are 8-4:30 CT (8-5:30 ET). I make most of my calls on Sat or Sun.

 

[Lizzim]

I can make the opening hours of MS work from the UK - and I am sure there are many other overseas members who work with different time zones.

Not sure why the opening hours would need altering?