Member Services Closing Early June 9

[Murron]

I see this notification as great news --- more staff to handle member services calls!


June 9, 2021: Offices' Early Closure
Member Services, Member Accounting and Member Administration will close for training at 3:30 p.m. Eastern Time on Wednesday, June 9, 2021.

• Member Services will reopen at 6 p.m. Eastern Time on Wednesday, June 9, 2021.
• Member Accounting and Member Administration will reopen at 9 a.m. Eastern Time on Thursday, June 10, 2021.

Please note the Member Online Booking tool, online banking, Loans and Annual Dues payments will still be available during this time.

 

[erionm]

Just because they are having a training session doesn't mean new staff. They hold these sessions a couple of times a year.

 

[Best Aunt]

I think it will be impossible to get through to DVC Member Services on June 8 because that's when DVC members can start buying tickets for the Halloween After Hours events, and so far it sounds like if you want the DVC discount you have to call Member Services to buy your tickets.

And now they're closing early on June 9, so anybody who couldn't get through on June 8 will now have limited hours to get through on June 9.

 

[sethschroeder]

They need to eliminate any call to purchase things. Like why couldn't this be done online? It could the only excuse is not having a system able to handle it. Well get a system created and fix this moving forward.

 

[sugliac]

I see this notification as great news --- more staff to handle member services calls!


June 9, 2021: Offices' Early Closure
Member Services, Member Accounting and Member Administration will close for training at 3:30 p.m. Eastern Time on Wednesday, June 9, 2021.

• Member Services will reopen at 6 p.m. Eastern Time on Wednesday, June 9, 2021.
• Member Accounting and Member Administration will reopen at 9 a.m. Eastern Time on Thursday, June 10, 2021.

Please note the Member Online Booking tool, online banking, Loans and Annual Dues payments will still be available during this time.

Fingers crossed they hire 1000 new people lol. Wishful thinking on my end.

 

[zavandor]

I think it will be impossible to get through to DVC Member Services on June 8 because that's when DVC members can start buying tickets for the Halloween After Hours events, and so far it sounds like if you want the DVC discount you have to call Member Services to buy your tickets.

And now they're closing early on June 9, so anybody who couldn't get through on June 8 will now have limited hours to get through on June 9.

It's a discount of just $10 for an up to $200 event. Not sure it will have great demand.
For comparison, for the pre-Covid After Hours events, price was lower and discount higher: $30.

 

[retlaw_yensid]

Did anyone happen to hear what the June 9th training was about?

 

[Murron]

Did anyone happen to hear what the June 9th training was about?

Nope. I'm still thinking with the every day continuation of going back to "normal" (masks, capacity, etc) that they are hopefully bring back furloughed staff and new staff. I'm going to keep that positive hope.