For this August at BCV, I have a 2 BR and 2 Studios reserved on points for Sun-Thurs. and have already booked the 2 Studios at Members' cash discount rate for the Friday night stay. The 2BR was not showing in the system as available for member discount, so the CM's kept advising me to check back periodically.
Today's "check back" call produced new info: the CM told me that the member cash discount can only be used for the one exact room in which the member is staying. Even though I am paying for our grown kids using the studios, the discount can't apply there and since the 2BR (where I'm actually staying) is still not available at the discount I might have to pay rack rate for all three rooms?!?
The prior calls actually yielded a written confirmation with our kids' names at the top and the discounted rate quoted. Should I just count on that or will the Front Desk make an adjustment to the rate? Is everyone else familiar with this policy and I missed it somehow? Thanks for your input...!
Today's "check back" call produced new info: the CM told me that the member cash discount can only be used for the one exact room in which the member is staying. Even though I am paying for our grown kids using the studios, the discount can't apply there and since the 2BR (where I'm actually staying) is still not available at the discount I might have to pay rack rate for all three rooms?!?

The prior calls actually yielded a written confirmation with our kids' names at the top and the discounted rate quoted. Should I just count on that or will the Front Desk make an adjustment to the rate? Is everyone else familiar with this policy and I missed it somehow? Thanks for your input...!