just got back yesterday from a great nine day trip at yc and hrh arrived 9/24 saturday at noon on continental from cleveland since we do a split say stay we use a car service not me after being met by the driver near baggage claim we took the elevator down one floor there was a couple with four young kids on with us the lady saw the card with our name on it and asked if they were going to be met by a driver using me our driver said no then the doors opened to reveal a line for me that snaked all the way through the airport our driver said the wait just to get on a bus was 4 HOURS lost the couples jaws dropped no lunch no dinner ressies no first day at the parks what a nightmare towncar driver said this happens more than people realize just thought i would share this and hope it does not happen to you not anyway to start a trip