MDE web version forced password change and then erased all itinerary and ticket info

[skylynx]

So when I tried to sign in to the MDE website using my laptop computer, I was prompted over and over again to change my password and select security questions. I did not want to do this, but finally gave in because I needed to look at some fast pass selections and my phone was dead so I couldn't use the mobile version and I could not get past the change password prompt on the web version.

My mobile version still works with the old password, as does my log in to the DVC and Disney Cruise Castaway Club sites, which were all originally the same log in email address and password as MDE.

The "new" MDE sign in on my laptop, though, doesn't recognize any of my current reservations, fast passes, etc. and asks me to add all the reservations and ticket media back in again even though the mobile version still has them all still there. It's as if I am starting totally from scratch having to add in a bunch of annual passes and several no-expire hoppers for our whole family I'm saving for future use. Why would updating a password have essentially erased all the existing data linked to my account except my profile?

Did anyone else follow the "we need you to change your password" prompt and then have this happen?

 

[wilkeliza]

Might be worth calling tech support. Did you have a room reservation or just tickets? If you have a room reservation does it let you add it? It is possible that it created a secondary account and all your information is on the old phantom account.

 

[Skywise]

When was the last time you signed in? They made an "enhancement" about 2 months that links all of your disney/espn accounts to one master account and 99% of the time it chose the wrong account. Your itinerary is still intact and hasn't been lost! Your web MDE login just thinks its somebody else now.
You'll have to call IT support (on the MDE webpage) to have it fixed. (it's mostly painless and they all know the issue!)

 

[Hopefully]

I'd definitely call tech support

 

[skylynx]

I currently have several upcoming reservations, ADRs, fastpasses, and a slew of old but still valid ticket media that I definitely do NOT want to have to re-enter just to be able to use the web version. Calling tech support is probably the only way to fix it, but I dread waiting on hold and then being put back on hold until they find someone who knows what to do. I know it's almost Christmas, but it makes me feel plenty Grinchy to be forced to change a password which then obliterates all my data prompting a who knows how long phone call. Grrr.

 

[SSRFred]

The same exact thing happened to me 2 weeks ago. I called and someone in the IT Dept fixed it very quickly.

 

[Billyg]

Same thing happened to us to weeks ago. Just give them a call and they will fix right away for you.

 

[skylynx]

Thanks, everyone...I did call tech support and a friendly young woman who was VERY familiar with this problem was able to fix it in about five minutes by sending me a password reset link. She stayed on the phone with me until I made sure all my itinerary details were back on the web version of MDE and that I could access my DVC points and Disney Cruise reservations, too. I got the feeling from her this was happening to more than a handful of people. Call me crazy, but something as major as losing the ability to see all of your vacation information after obliging their password change prompt warrants a pop up message or something on that page saying that there was a chance your information wouldn't display properly after the password change and to call tech support (and provide that number) if you couldn't see your travel and ticket stuff. That would have offset a lot of anxiety, especially if you didn't have Disboard compadres to commiserate with. Guess what happened to me (and lots of others) was never a test condition when (and if) this "enhancement" was system tested.

I need a beer.

 

[Eliza'sMom]

This happened to me too. I spent two hours on the phone with IT and they never could fix it. Maybe I got the wrong person. I've just been using the app and using my husband's account when I need to access it from a browser.

 

[skylynx]

This happened to me too. I spent two hours on the phone with IT and they never could fix it. Maybe I got the wrong person. I've just been using the app and using my husband's account when I need to access it from a browser.

It does sound like you were unlucky if your problem was the same garden variety many of us appear to have had. The tech person was aware of the issue, knew exactly how to fix it, and it was over and done fast. I can see why you'd be reluctant to try again, but if your "fix" went as quickly as mine, it might be worth another go.

 

[cvjpirate]

Same thing happen to me couple of months ago. They fixed issue in just a few moments.

 

[jenniy122]

Same thing happened to me about a month ago. Worst part is if you try to relink the ressies/media it tells you it's in your name and can't be linked you you!

 

[larryz]

This happened to me too. I spent two hours on the phone with IT and they never could fix it. Maybe I got the wrong person. I've just been using the app and using my husband's account when I need to access it from a browser.

I tried the password reset link they sent me and it didn't work for me, either. Then I remembered my Disney Movie Rewards user id... tried it, et voila! all my stuff was under that ID.