MDE rant! I'm not a happy camper...

[KCrystal]

I am so beyond frustrated with My Disney Experience it's not even funny. I waited until the day I could choose my FP which was 2-12. I logged on at around 10 a.m. that morning and it wouldn't let me choose them. It was saying I had to wait until the 13th. Okay fine. Whatever. Then I get this e-mail saying I can choose them. So I use the link that the e-mail gave me and it let me in. Awesome a back door, I can handle that. Well a couple of the times were a little off so I wanted to change them through the app. Nope the app says I'm not eligible at all, period. Hmmm...okay that's odd. Go on tonight which is 1:45 a.m. eastern time on the 15th to do my online check in and see if I can adjust those fast pass times. Nope. Nuh uh. No way Jose. Now it says I can't even pick my FP's until April 21st. Two days AFTER we come back. WHAT THE HECK MDE?!?!?!?! Not only that but it also says I'm not eligible for online check in but we are staying at AoA.....NOT FREAKING HAPPY RIGHT NOW! Anyone else have this issue? I am guessing I'm going to have to call IT tomorrow and spend hours on the phone with them getting it all straightened out which is not how I want to spend my Saturday before work......I feel like doing this right now. Ugh. End rant. Thanks for listening...errr....reading? I feel slightly better now.

 

[KAT4DISNEY]

Is your resort reservation linked to the MDE app? If not that might be causing a problem although if you could attempt check in I guess it probably is.

But personally I'd give them a few days since they just did an update. You are not going to miss out on FP's (actually could wait until you arrive in my experience) so I'd wait on the aggravation of the phone call for a couple of weeks at least.

 

[bumbershoot]

If all that were happening to me, I would just clear cookies, cache, and history, wait a day, and try again. And even when dealing with it in the moment I would click Back and try things again. I would *try* to not get upset. It's just the fabulous Disney IT, changing things around again.

 

[Itinkso]

Try uninstalling then re-install the app. The app was updated this week and if you don't have the latest version, that's what's causing problems.

If you did update the app, log out/log in and that should help.

 

[tcherjen]

My only complaint is that I can't see where to pay my balance. I hate calling to do so. I always feel like I have to answer the short survey at the end of my call.

 

[KCrystal]

Is your resort reservation linked to the MDE app? If not that might be causing a problem although if you could attempt check in I guess it probably is.

But personally I'd give them a few days since they just did an update. You are not going to miss out on FP's (actually could wait until you arrive in my experience) so I'd wait on the aggravation of the phone call for a couple of weeks at least.

I was able to make my FP's through the link they sent me in the e-mail but I can't change the times or anything which isn't that big of a deal right at the moment but I have this problem with everything being planned out months in advance so it's kind of irritating the bigger problem is the online check in. I made the reservation through Disney so it automatically linked without me having to do anything. I just paid my balance off through the MDE website a few days ago

If all that were happening to me, I would just clear cookies, cache, and history, wait a day, and try again. And even when dealing with it in the moment I would click Back and try things again. I would *try* to not get upset. It's just the fabulous Disney IT, changing things around again.

I cleared my history and cookies but I don't know how to clear my cache so that will have to wait on my husband. I'm slightly computer illiterate. I'm trying not to get upset and I'm more calm today then last night when I was ready to smash my computer into pieces haha.

Try uninstalling then re-install the app. The app was updated this week and if you don't have the latest version, that's what's causing problems.

If you did update the app, log out/log in and that should help.

I uninstalled and reinstalled the app. No luck. Sigh. I will wait a few days and see what happens with the app part of it.

My only complaint is that I can't see where to pay my balance. I hate calling to do so. I always feel like I have to answer the short survey at the end of my call.

I had to go under my reservations on the MDE site and under resort reservations it had Balance Remaining and then under that it had Make a Payment. I would hate having to call every time too. Sometimes I just hang up on the survey lol.

 

[AmyB2006]

Sounds like you need to ditch the app and just use a desktop on the actual internet.

It shouldn't have anything to do with whether you've paid your final balance or not.

Have you tried to go back on under your account on the internet?

 

[lugnut33]

It's in testing so you'll just have to deal with it.

 

[AmyB2006]

It's in testing so you'll just have to deal with it.

LOL Is this gonna be your answer for every question now?

 

[Rosanne]

OP... I am so very sorry for you understandable aggravation.

These kind of problems are exactly why I will hold off on a Disney return until all these technical issues are performing correctly and consistently.

I know that is not possible for many so I hope it gets cleared up quickly. I hope in a day or two all is well for you and that you don't continue to have issues.


I don't think the MDE should require more than the most basic computer skills. My idea of basic is pretty basic, BTW. Ever since I got my new hard drive things aren't the way they used to be for whatever reason so I can no longer easily clear cookies and history and stuff. I'd have to pay for someone to come out to my computer and figure out where everything went to.

Hope things go better for you soon!!!

 

[sbrost13]

Don't bother with the app, stick with going through the website. My fastpasses are only showing they're for one or two people in our party not all four of us. It shows correctly when I log in through the website. As for calling IT, I've called twice about different things, and they were awesome. I thought I'd be on the phone forever, but they were able to fix what I needed within 10 minutes (including being on hold). I'd just call IT to see if they can schedule them for you if it's not working. Especially if you're within your 60 days. When are you going?

 

[lugnut33]

LOL Is this gonna be your answer for every question now?

Yes, because I think it's ridiculous that people are spending thousands of dollars on a trip and are subject to a poorly rolled out test program. And then there are posters on here that just toe the line and say, "It's a test, it'll change". Yet those effected aren't getting their thousands of dollars back.

 

[AmyB2006]

Yes, because I think it's ridiculous that people are spending thousands of dollars on a trip and are subject to a poorly rolled out test program. And then there are posters on here that just toe the line and say, "It's a test, it'll change". Yet those effected aren't getting their thousands of dollars back.

I get why you're saying it. LOL And I agree with you. I was being facetious, I guess.