Jennasis
DIS life goes on
- Joined
- Jun 11, 2000
- Messages
- 35,676
I have never...ever...in my life, ever had to call IT to plan a vacation. IT shouldn't even be a customer facing department. But here we are. Disney has made their planning so convoluted, so bloated, and relying on a worthless app and a broken website that trying to plan this vacation has become an absolute bear, and I'm over it.
Having just had family decide to join our upcoming trip, I now find myself in the unenviable position of "linking friends & family" (of which two are my 70+ year old mom and dad who are not tech savvy). For starters, the way to even do that on the app is so buried in the bowels of the app I couldn't find it. I finally figured out how to do it on the website, and even though everyone accepted my invitation, some people don't appear in my list and we don't appear in some of theirs.
To make matters worse, Mom Dad Sis and BiL are staying at the Dolphin which adds an extra layer of problems as it isn't a Disney resort. I tried to input their resort reservation number into my DAD'S MDE account, which I can access, to link his room (booked by my sister) to him and Mom and it's forcing me to choose 4 adult names for the room even though they only booked it for 2 adults. There are two rooms booked. My sister already linked her and her DH to one room. The other is for mom and dad. If I link sis and BiL to the second room is it going to screw things up or trigger and extra adult fee for them for the room?? At this point I don't care if it does.
On MY account, I had a friend listed in my F&F group from a 2014 trip. I wanted to delete him since he isn't traveling with us and would slow down how quickly I could select our travel group for booking those coveted hard-to-get iLL$. It wouldn't let me. Insisted he had "active plans". He did not. I did a chat session with a DVC CM who was able to delete him (he apparently still had an active magic band listed in my account which we deactivated and then she deleted him). I checked on the app to see who would be linked for Genie+ or iLL$ purchases and lo and behold, the friend's name is STILL there (even though he no longer appears in my list on the website or app).
So, I have to call IT to have him deleted AGAIN. And to get my parents and sister linked to me and their resort reservations linked to them properly so we can have a freaking vacation. I have called THREE times today. The first time it disconnected after 20 minutes. The second time I actually got a CM after 5 minutes who was curt and wanted me off the phone, insisting I was calling the wrong department (I called the number for technical help as listed on the website) . I insisted I called the tech help number and after answering all the prompts I was routed to her. She insisted that NO...when you call tech help, regardless of your actual problem, you have to say "PASSWORD RESET" to get to tech services....
So wait...I have to know the secret password to speak to IT??? Jot that down gang. If you want to speak to IT, you have to answer "password reset" at the prompt and not "technical support" (which is what I said).
Now I'm on hold (wait time 80 min) on call #3. I put in a request for a call back...the prompt says OK and reads me back the phone number they have on file to call me back.. It is NOTHING remotely close to my phone number.
I'm not happy.
Having just had family decide to join our upcoming trip, I now find myself in the unenviable position of "linking friends & family" (of which two are my 70+ year old mom and dad who are not tech savvy). For starters, the way to even do that on the app is so buried in the bowels of the app I couldn't find it. I finally figured out how to do it on the website, and even though everyone accepted my invitation, some people don't appear in my list and we don't appear in some of theirs.
To make matters worse, Mom Dad Sis and BiL are staying at the Dolphin which adds an extra layer of problems as it isn't a Disney resort. I tried to input their resort reservation number into my DAD'S MDE account, which I can access, to link his room (booked by my sister) to him and Mom and it's forcing me to choose 4 adult names for the room even though they only booked it for 2 adults. There are two rooms booked. My sister already linked her and her DH to one room. The other is for mom and dad. If I link sis and BiL to the second room is it going to screw things up or trigger and extra adult fee for them for the room?? At this point I don't care if it does.
On MY account, I had a friend listed in my F&F group from a 2014 trip. I wanted to delete him since he isn't traveling with us and would slow down how quickly I could select our travel group for booking those coveted hard-to-get iLL$. It wouldn't let me. Insisted he had "active plans". He did not. I did a chat session with a DVC CM who was able to delete him (he apparently still had an active magic band listed in my account which we deactivated and then she deleted him). I checked on the app to see who would be linked for Genie+ or iLL$ purchases and lo and behold, the friend's name is STILL there (even though he no longer appears in my list on the website or app).
So, I have to call IT to have him deleted AGAIN. And to get my parents and sister linked to me and their resort reservations linked to them properly so we can have a freaking vacation. I have called THREE times today. The first time it disconnected after 20 minutes. The second time I actually got a CM after 5 minutes who was curt and wanted me off the phone, insisting I was calling the wrong department (I called the number for technical help as listed on the website) . I insisted I called the tech help number and after answering all the prompts I was routed to her. She insisted that NO...when you call tech help, regardless of your actual problem, you have to say "PASSWORD RESET" to get to tech services....
So wait...I have to know the secret password to speak to IT??? Jot that down gang. If you want to speak to IT, you have to answer "password reset" at the prompt and not "technical support" (which is what I said).
Now I'm on hold (wait time 80 min) on call #3. I put in a request for a call back...the prompt says OK and reads me back the phone number they have on file to call me back.. It is NOTHING remotely close to my phone number.
I'm not happy.
