MDE app not accurate

[stink]

Just noticed my reservations on MDE app do not match the reservations in my disney account when logged on from PC. The PC reservations are correct.

On the MDE app a Fireworks Party is missing and when I try to link it states it is already linked.
Also two dining reseravations that I have cancelled months ago are still appearing on MDE app and when I try to cancel on MDE, it states I have to call. I have refreshed the app several times and it still does not correct.

Has anyone else had these issues with MDE app and if so how did you resolve them ?

 

[siskaren]

https://disboards.com/threads/1-1-18-here-now-mde-down.3655194/#post-58623273

 

[My3SweetSuns]

It’s always been super glitchy in my experience - if in doubt, I sign into the internet on my phone.

 

[BeachPrincess]

Just noticed my reservations on MDE app do not match the reservations in my disney account when logged on from PC. The PC reservations are correct.

On the MDE app a Fireworks Party is missing and when I try to link it states it is already linked.
Also two dining reseravations that I have cancelled months ago are still appearing on MDE app and when I try to cancel on MDE, it states I have to call. I have refreshed the app several times and it still does not correct.

Has anyone else had these issues with MDE app and if so how did you resolve them ?

I have the exact same issue. Logging in on my laptop reflects all changes that I have made to FP's and ADR's but ap on my phone reflects the old info. Been like this for 4 days now.

 

[hllb]

Uninstall the app then reinstall. Everything will be correct then.

 

[BeachPrincess]

Uninstall the app then reinstall. Everything will be correct then.

Thanks, that worked for me!

 

[revdon64]

I've seen some of the same kinds of things with my trip that starts tomorrow. In one instance, I have our group split up (4FP for Dinosaur, 2FP for Everest) and it showed as 5 and 1 on my computer. Went out and back in and if corrected. As stated, the whole thing tends to be glitchy at times.

 

[stink]

I uninstalled and re-installed the App. The cancelled dining reservations went away, like they should, but the Dessert Party is still missing and when I tried to link got the same message that the reservation is already linked.

So I called Disney. They asked if I had the most recent version, which I had. They asked me to uninstall than re-install, which I told them I just did. They could see the reservation # on their end and that it was linked to my account.

They had no idea why it is not showing. The cast member was sending a "ticket" further up the chain of their IT department. The cast member basically just stated, don't worry about.

Really no resolution.