MDE and tickets

[Nikred513]

Long story in as short of a version as possible -
Had to contact guest services to change an upcoming reservation (were to stay at CBR and moved to POR) there was a change in our tickets from a base ticket to a park hopper as well. Now I have the guest service email confirming the changes from last Friday but MDE still is showing only a base ticket. The hotel reservation looks right. How many days should I give MDE to update correctly? I also have 5 different Memory Maker's on the account too (I really truly only want one!!). There is no way for me to alter the reservations without calling so I can't see the details by clicking change reservation like I was able to do before.

 

[hiroMYhero]

Long story in as short of a version as possible -
Had to contact guest services to change an upcoming reservation (were to stay at CBR and moved to POR) there was a change in our tickets from a base ticket to a park hopper as well. Now I have the guest service email confirming the changes from last Friday but MDE still is showing only a base ticket. The hotel reservation looks right. How many days should I give MDE to update correctly? I also have 5 different Memory Maker's on the account too (I really truly only want one!!). There is no way for me to alter the reservations without calling so I can't see the details by clicking change reservation like I was able to do before.

Go into settings on your computer and clear your history/cache and see if the new page loads correctly. Also check your MDX app on your phone to see what is listed in the Tickets section.

 

[Nikred513]

Go into settings on your computer and clear your history/cache and see if the new page loads correctly. Also check your MDX app on your phone to see what is listed in the Tickets section.

I have tried to do that, still shows all the extra memory makers and base tickets. I figure if it doesn't update by the end of the week I will give a call back to the guest relations cast member who helped with the changes.