Marriott Rewards Problem

[Tiggerish]

I found out that I would be traveling for work several times this year, so I signed up for a Marriott Reward card. You get points based on the cost of your room towards free nights or airplane miles.

I have been faithfully staying at a participating Fairfield Inn on my trips. But I am not getting my points!

I make my reservations through the members web site, I put in my # and I show my card when I check in.

I have submitted missing stay forms with the supporting documents and the hotel manager has also re-submitted my stays. However, I still awaiting credit for three different stays in April.

(As an aside, the actual hotel and its staff have been great and since I am there almost weekly, we are on a first name basis!)

I am so frustrated. Does anyone know what I am doing wrong?

Is there a better hotel reward program that has hotel in the "budget" category like the Marriott Fairfield or Courtyard? My job only pays for budget!

 

[LI Debbie]

I don't have an answer for you, Tiggerish, but why don't you try www.flyertalk.com/boardsfr.htm

If you scroll down they have a board especially for the Marriott Rewards program. If you don't see your answer there you could post your problem. Lots of knowledgeable people there.

 

[jgates]

Fairfield or Hampton are both nice. I have never had any problems with my Fairfield points. Sign up to view them online so you can keep a more readily accessible monitoring on it. (Duh-I guess you must have done that! I see you reserve online)

Perhaps you should just ask them to create a new account with a new number and deposit the missing points to that new account #. Possibly there is just a "bug" in yours when they set it up. Might be easiest to start from scratch.

 

[Tiggerish]

Thanks for the suggestions. The Marriott Rewards help people finally got back to me and they are doing what jgates suggested and opening a new account for me and they gave me some extra points for my inconvenience.

I am really glad they are trying to work it out, I do like the Fairfield Inn and some day I hope to have enough points for a stay at the Courtyard in Lake Buena Vista!

 

[dixie13]

do any of you know how long it takes to credit the points after you have stayed? i did send them an email to ask but haven't heard anything yet. thanks

 

[Tiggerish]

According to their website, your points are supposed to be posted within 14 days after the date you check out.