That's another story! The person on the phone insisted that I go to the website rundisneysports.com. I insisted that that's not a website. She did not sound . . . tech aware, we'll say. Finally, she agreed to talk with a supervisor. On hold for a while, and then she returned and explained that it's actually an e-mail address and it's
rundisney@disneysports.com, which is where I sent the first message. But this time, I included old registration # and new registration # and a reference to the policy, so hopefully it will all work out in the end!