maid locked us out!!! really! lol

smidgy

dimples
Joined
Aug 27, 2006
Messages
8,146
ok, I was reading on a thread about late check out. we had the opposite problem.. our housekeeper wanted us to check out early!:lmao:

here's how it happened:

at Carribbean Beach, the resort airline check in is at the custom house. and you are not allowed luggage on the internal shuttle, so, unless you are staying in Barbados, you really have to have the luggage dept. pick up you and your luggage in the van and drive you over. so we needed to pick a time.

Magical Depress was picking us up at 11:55. I figured let's go over at 9am. check in the luggage, get our boarding passes, make sure there are no "glitches". there weren't, so we checked our carry ons (or, as hubby calls them, carrions) with baggage, and grabbed the internal shuttle to the food court for breakfast. ate, about 10, hubby says, he is going back to the room for some quality "reading" time,;) before we get on the airplane.. I say I'll meet him there.

I go in to use the restroom at the food court, then grab some snacks with out leftover credits (even tho we pore over the confirmed snacks thread, and talk about all the yummy snacks we can get, we always end up with tons leftover:confused3)

I go to the room, and there is a "in service'sign on the door. I go to open it and it's bolted. I knock and hear "no come in, room clean!" well I say, "no, let me in" after we repaet this scenario a few times, she does and I say we need the room.. she says no... I go over to the bathroom to look for hubby, (which makes no sense, why would she bolt herself in then) ask where is my husband. "he go, you go, room clean now."

now, I understand she thought we had left. when we drive, we do leave at 6AM, and it's good if they can clean the room early.. makes for pixie dust for someone else.. to get their room early! but, we didn't leave yet.

all she had to do was say, "oh, sorry, thought you had left" and go away. but she wouldn't. now check out is 11AM.

ok, I have to find hubby (no , he doesn't have a cell phone). I go back to outside the food court, by table we were sitting at, and there he was, looking around. "I can't believe you passed me by".. me"no honey, I went in to get snacks, etc. we must have missed each other" "she wouldn't let me in!"
I know, come with me!"

I brought him back.. door bolted again, I knock, pull on it, etc etc, she opens it. I explain that we have the room until 11 am and we still need it. she says no, and "I call manager" now, note, I did NOT call anyone, she did.. I didn't want to get her in trouble, I just wanted our room for the last hour (well, not an hour anymore NOW)

she has the phone on speaker and I can hear someone asking what the problem is, I pick it up and explain, we are not quite finished with out room yet.. we just want her to leave. no need to send anyone, just tell her to leave. she still won't. I take her vaccuum and cleaning suplies and put them out finally she leaves.

hubby goes into the restroom... (have you seen those washrooms on the plane? and the ones near the food court are dark, no reading there! besides, sometimes you just need a little privacy, and we paid for the room until 11 am.

knock on door. a nice woman CM asks if everything is ok. I answer "yes, now that she left. and I explained. she apologized. and left.. now the maids cart is in front of a room down the hall, and a few minutes later I see a guy who looks like security pass by, and go talk to her. I stay out of it.

I feel bad, cause I didn't want her to get in trouble, but I didn't tattle!! I didn't call! all she had to do was say, "I'll come back later" and leave. (oh, she took the tip I left, though ;))
yes, I understand, since we were packed up, itlooked like we were gone, but when she found out we weren't, that should have been it.
no I did not write to guest services or anything, don't want her in anymore trouble, don't want anything for free. just wanted to use our room:confused3
 
Smidgy, please don't take this the wrong way, but that has got to be in the dictionary under comedy of errors! It must have been so exasperating at the time, but at least you've got a great story to tell about your latest Disney trip that I hope you can laugh about. Eventually? At least your DH eventually got to use his reading room. :upsidedow
 
thanks minniemum,, it was actually comical. I was more irritated than angry. and I knew I would win in the end (hubby gave up SO easily, me, not so much)
 

A locked door? Humm I can think of so many senerios that in no way has the cleaning staff locking a door then on top of that won't open room up to the correct resort guests.

Just plain weird.

 
Did you have the "Do Not Disturb" on your door? This is what we do when we know we'll be back before check-out. This usually works.
 
We always the DND sign up when leaving the room to run to the food court, or for a early morning swim we take it down when we know that we are heading to the parks or pool or whatever so that they can clean the room.

One visit we headed for the bus stop only to have to run back to the room, breakfast did not sit well with one of our DD's, Mouse keeping was already in the room, I let her know that we needed the bathroom right then, she said no problem and left right away.
 
My husband's aunt had the same thing happen to her kinda. We were all checking out of Pop Century and she had taken her one suitcase down to Magical Express to check that in and was coming back up to our room (we had two rooms) to wait for the bus. In the short time the aunt was gone (she did not use the DND sign), the maid moved in to do her thing. The aunt came back, had to use the "reading room" and didn't want to use ours for potential embarrassment but had no choice. This was before 9:00 AM.

So - huge tip here - put that Do Not Disturb Sign on the door until you are completely and I mean, completely, out of the room. We do that for our trips and will not put it back in the room until our very last trip to the car with our bags. We put the DND sign out there when we are just relaxing in the room.
 
If the maid saw your luggage and personal goods were gone, she probably figured you had checked out. Especially if it was an hour before official check out. The room had probably been put back into inventory for new guest arrival cleaning. Like others have said use the DND sign in your door until you are actually ready to give up the room.
 
If the maid saw your luggage and personal goods were gone, she probably figured you had checked out. Especially if it was an hour before official check out. The room had probably been put back into inventory for new guest arrival cleaning. Like others have said use the DND sign in your door until you are actually ready to give up the room.

But the housekeeper should have left without arguing when the guest came back to the room. I'm guessing smidgy -- and the rest of us reading this thread -- will remember the DND sign in the future.
 
Something similar happened to me at sports last year but the maid basically camped outside our door until we left. I felt so rushed. DME wasnt coming for us til 5 but the maid was determined to get into our room before we were even finished packing. My daughter said the maid must be trying to leave early
 
Something similar happened to me at sports last year but the maid basically camped outside our door until we left. I felt so rushed. DME wasnt coming for us til 5 but the maid was determined to get into our room before we were even finished packing. My daughter said the maid must be trying to leave early

I can understand the maid's impatience to clean the room to prep it for an incoming guest. These ladies (and men) are given a long list every morning and are under a deadline. I doubt that she wanted to leave early. I think she just wanted to leave on time.

The mousekeeper in the OPs case was clearly wrong in arguing. However it sounds that part of the problem in that case may have been a poor understanding of English. In any case, the need to put that Do Not Disturb sign on the door has now been permanently marked in my mind. A very useful PSA for all of us.
 
So when you went to use your keys they were already deactivated?
 
That happened to us at the Poly. We had to drive to a YES program class at AK for 8 am. We still had things in the room. When my husband got back to the room the key did not work and the room had been cleaned. That was 9:30 am. The managers tried to replace the stuffed animals that were missing from the gift shop but could not. They ended up finding our things and delivering them to BLT in a basket with some extra stuff. The Do Not Disturb sign was on the door and we had left things, but had taken a couple of suitcases to the car for our move to Bay Lake. We thought we were being efficient ... Caused more problems and very upset children for a few hours.
 
I know that the cleaning staff has a deadline and I understand trying to get the room ready for the next guest, but sometimes they are down right aggressive. I learned a long time ago to put the DND sign first thing in the AM. I have had housekeeping literally pounding on the door at 9:00 am, wanting to get the room clean. To me, check out time is 11:00 am they should certainly allow you to relax in your room if you want to without aggravation.
I love WDW and very rarely complain, but I have stayed at other hotel chains and have never been disturbed hours before check out time, but at Disney it has happened to me quite a few times.
 
If the maid saw your luggage and personal goods were gone, she probably figured you had checked out. Especially if it was an hour before official check out. The room had probably been put back into inventory for new guest arrival cleaning. Like others have said use the DND sign in your door until you are actually ready to give up the room.

But the housekeeper should have left without arguing when the guest came back to the room. I'm guessing smidgy -- and the rest of us reading this thread -- will remember the DND sign in the future.

what Sandi said. I said that I understood that she THOUGHT we were gone.. not a problem. but once we showed up and told her we weren't shoe should have left.

I thought we put the sign up, but we had it up most of the trip.. we rarely use the maid service. or maybe once on a trip.

but from now on I will call housekeeping to make sure they know I am not done with the room! although we really weren't sure. we didn't know how long the check in would take, how long of a lne there would be (once at pop, it took forever!) how long it would take to get the internal bus to the food court, the lines for breakfast etc.. next time I will just call and say they have to wait until 11AM, even if we will be out sooner, just in case!
 
So when you went to use your keys they were already deactivated?

no, the keys still worked, but after she told my hubby he had to leave, she bolted the door. I asked hubby today why he left so readily. he said he tried arguing with her for a bit, but a man arguing with a woman in a hotel room is a little different thatn 2 women arguing. he thought it wiser to just leave. he sure was glad I brought him back and fixed things, though!

(the door was bolted both times I tried to enter. the 1st, before I knew hubby had been there and gone, ANd the 2nd time, when I came back with hubby. so she knew we would try to get back in, and she was having none of that! :rotfl:)
 
I asked hubby today why he left so readily. he said he tried arguing with her for a bit, but a man arguing with a woman in a hotel room is a little different thatn 2 women arguing. he thought it wiser to just leave.

Smart guy!

At the Grand Californian, DH ran back to the room to grab some things for me, and found the room open because housekeeping was working. They weren't IN our room, but were working on a few rooms at a time (which is, um, NOT good IMO), so he walked on in. She came back and found him with his hands in my purse. Then he discovered he'd left his lanyard with me, which meant he had no room key, no ID, no nothing. Oh, and we have different last names, and the room was in MY name.

Yeah, he got security called on him, LOL.

And when we were checking out of the Grand, the housekeeper was knocking on our door every 15 minutes. It was NOT fun.
 





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