Magical Express Web Form

[BWV Dreamin]

Maybe this is old news, but has anyone noticed the Member ID number on the Magical Express form is not the same as your Membership ID or contract number?

I went to fill this form out the other day, and noticed this. So I contacted MS, and they could not say what that number was. So I just did it over the phone with MS.

However, today Disney Quality Assurance contacted me concerning new membership cards mailed, had I received them, any questions, etc. I called them back, mentioned this problem with the Magical Express web form, and they investigated it and called me back within 15 minutes!!!!!!

They said this number is really a tracking number, not a member ID number, as Magical Express doesn't take any actual membership information. They are going to change it on their website!!!! I mean this is incredible (although I will believe it when I see it.) All of this information and action within 30 minutes of my call!!

Cudos go out to Disney Quality Assurance.........

 

[disneynutz]

A light at the end of a long tunnel?

 

[BWV Dreamin]

bump.......

 

[CarolMN]

Good eyes, lol!

We used ME on our last trip (10/27-11/2) and I added it to our reservation via the online form. Never noticed (or paid any atention to) the Member ID field. Everything worked out just perfectly, though, so I suspect it really was just a tracking number of some sort and had nothing to do with the service per se.

Nice to see the responsiveness!