It is updated just like this thread on a regular basis. I'm wondering what their issue was, not all photographers are trained to do Magic Shots and some might be limited to what they are allowed to do. Did you show them what you wanted via your phone? How strange and disappointing not to mention cost prohibitive to get a response like that.
I would contact Disney Photopass:
disneyphotopass_support@disneyworld.com or call
407-560-4300