CAS239
Disney Vet Squad ∞
- Joined
- Apr 27, 2014
- Messages
- 8,641
Once you're within around the 30 day mark from your trip. If you go in and customize any of the band's, you have until midnight that night to customize. After midnight it locks and there shipped out. This happened to me. I called and they explained that to me, and one of the great customer service CM's said that once it says "shipped", to call back and they can report the band's that weren't customized as lost in the mail and customize them over the phone. As long as it was 10 days or more ahead of arrival at Disney, they'd be shipped. If less, then they'd be at the hotel.