Magic Band pick up conundrum

[chimo2u]

bit of back info: originally booked a trip for Nov 2021 with a TA. I am canadian, and had to cancel my trip as our travel restrictions are pretty crazy still, I decided to push our trip to Oct 2022. With this said, the TA was able to cancel and have our deposits refunded. However, we had customized and bought special bands which I had engraved and was supposed to pickup at Yacht Club at checkin. Now that we won't be there to pick them up, how can I get a refund on our bands? (they where about $40 and went through on my credit card already. I could have them sent to my Aunt who is in the USA, but they don't ship to Canadian addresses. Do I have to check it up to a loss?? I hope not as I would at least like to have the bands, they where very cute. My TA tried calling a few times and finally gave up as she got nowhere, transferred around and ended up on the phone 2+ hours. I have tried multiple chats only to have the chat time out/ or the person I was chatting with not finish the conversation with no resolution.,.... I'm at a loss how to get these bands I ordered and won't be able to pick up at YC now.

 

[Marthasor]

If they can't give you an answer and cannot send the MBs, perhaps consider disputing the charge on your credit card.

 

[chimo2u]

If they can't give you an answer and cannot send the MBs, perhaps consider disputing the charge on your credit card.

Unfortunately it’s too late to dispute these where bought in October 2020

 

[trishadono]

bit of back info: originally booked a trip for Nov 2021 with a TA. I am canadian, and had to cancel my trip as our travel restrictions are pretty crazy still, I decided to push our trip to Oct 2022. With this said, the TA was able to cancel and have our deposits refunded. However, we had customized and bought special bands which I had engraved and was supposed to pickup at Yacht Club at checkin. Now that we won't be there to pick them up, how can I get a refund on our bands? (they where about $40 and went through on my credit card already. I could have them sent to my Aunt who is in the USA, but they don't ship to Canadian addresses. Do I have to check it up to a loss?? I hope not as I would at least like to have the bands, they where very cute. My TA tried calling a few times and finally gave up as she got nowhere, transferred around and ended up on the phone 2+ hours. I have tried multiple chats only to have the chat time out/ or the person I was chatting with not finish the conversation with no resolution.,.... I'm at a loss how to get these bands I ordered and won't be able to pick up at YC now.

Do you mean the MBs that used to be free that now we pay for? Engraved? Or just the usual they put our names on?

Or did you buy on the disneystore.com website?

If from the store call them. If just the ones we get for booking then ask at check in. Show them your bands in MDE and explain. They will give you bands . They won’t have names but at least a band to use. They may/may not have an assortment,

 

[maltdizzy]

When I order ours last week, I had to check a box that confirmed that I understood they were non-refundable. That's a little different than just not being able to pick them up but I guessing that's what Disney will fall back on.

 

[Eastern]

bit of back info: originally booked a trip for Nov 2021 with a TA. I am canadian, and had to cancel my trip as our travel restrictions are pretty crazy still, I decided to push our trip to Oct 2022. With this said, the TA was able to cancel and have our deposits refunded. However, we had customized and bought special bands which I had engraved and was supposed to pickup at Yacht Club at checkin. Now that we won't be there to pick them up, how can I get a refund on our bands? (they where about $40 and went through on my credit card already. I could have them sent to my Aunt who is in the USA, but they don't ship to Canadian addresses. Do I have to check it up to a loss?? I hope not as I would at least like to have the bands, they where very cute. My TA tried calling a few times and finally gave up as she got nowhere, transferred around and ended up on the phone 2+ hours. I have tried multiple chats only to have the chat time out/ or the person I was chatting with not finish the conversation with no resolution.,.... I'm at a loss how to get these bands I ordered and won't be able to pick up at YC now.

wdw.guest.communications@disneyworld.com I'd try sending a short email describing the problem.