Magic Band Frustrations

[SarahC97]

I'm planning a vacation for 13 people through three different MDEs and I'm a little frustrated. When I log into MDE for the two accounts aside from mine (who are just getting regular magic bands), it says:

Your MagicBand Order Has Been Received
Review Your Order
Make changes by July 2, 2019 for pickup at check-in.

But then if I click on "review order" it doesn't have anything chosen -- like I never personalized them. And I've personalized them no less than three times. I'm not too worried about one party because we're at the same resort (POR) and will be arriving together so I can help them sort it, but my parents are at WL and are arriving later in the day than we are. They don't know anything about magic bands, so I really wanted to have everything before we leave to help streamline the process for them.

Anyone else having this issue? Do you think I should call Disney to figure out what is going on with all this? We leave for our trip in 32 days.

 

[Meglen]

did u personalize them after the new system was in place? Mine did the same thing till i went in and clicked them in the new (upgrade) option window and followed that along even with the plan colors. This seemed to fix it on my end.

 

[SarahC97]

did u personalize them after the new system was in place? Mine did the same thing till i went in and clicked them in the new (upgrade) option window and followed that along even with the plan colors. This seemed to fix it on my end.

Yes, I've personalized them twice since the new band rollout. When I go in, it doesn't have anything saved. But then if I look in my email, I have confirmations for the changes. I'm just very confused. Are they going to mail the bands to me or not? LOL

 

[Meglen]

Yes, I've personalized them twice since the new band rollout. When I go in, it doesn't have anything saved. But then if I look in my email, I have confirmations for the changes. I'm just very confused. Are they going to mail the bands to me or not? LOL

even if they are not customized you will get bands unless you clicked opt out

 

[Hopefully]

Yes, I've personalized them twice since the new band rollout. When I go in, it doesn't have anything saved. But then if I look in my email, I have confirmations for the changes. I'm just very confused. Are they going to mail the bands to me or not? LOL

Call

 

[PrincessArlena'sDad]

Mine were the same way. If you back out without editing them, it'll show the colors you picked.

At 30 days out, it switched to order processing (or something similar) and shipped a couple of days later.

Now, though, it seems the USPS misdirected my bands. They shipped on Monday, and with an expected delivery of today, but they are now on San Diego, and I'm in Maryland).