We bought our home in Dec '03. From day one we got the barrage of calls about everything from mortgages to vinyl siding. One day I got a call from an alarm system company and since it was something we has discussed getting, I let the girl does her spiel. She told me for less then .70 cents a day, we could have our home protected, blah, blah, blah so we set up a time for the guy to come out and install. No this is just about 2 years ago so I am fuzzy about the details. The guy came out and installed the equipment and then sat down with the paperwork. I had to leave so DH took over, but stupid me, signed my part and left, leaving a check for DH to fill out. When I get home, the yellow copy is sitting on the counter so I look at it and the monthly cost is 42.79. 
Now by my calculations .70 a day is about $21.00 a month. So, I tell DH that this is very wrong so he says he will call the guy tomorrow. He left his card. DH calls him the next day and the guy basically gives him the runaround and tells us to "try it" and see how we like it. DH conveys this to me and I say now. That is double the price I was quoted. I want nothing to do with this anymore. So, dh calls the guy and he doesn't answer. DH leaves a few messages which are never returned. There is no # on the copy of the contract that we have. DH unistalls the equipment and packs it up, and leaves a final message telling the guy we will not be using the service and he needs to call back to let us know how to return the equipment. No call back. Now as I said, we have just moved in and with 3 kids, I just decided when I got a bill, I would take care of it then. Well, a bill never came, the money was directly taken out of my account but under a different name. I googled the name and found a # to call. I did and explained what had happened. The woman basically called me a liar and said I was never quoted that price and since I had signed the contract, I was obligated to make the payments. I am furious now and tell her, we are not using the service and have no intention on doing any further business with whatever company this is. She says she will talk to her manager. A few more weeks go by and I notice another payment has been taken out of my account. I put a stop payment on it. I then get another call and after explaining my situation, I am told again, in a nutshell, tough. Then the next month I get a bill. I call and go through the whole thing again and now the woman tells me she can lower the price and also offers me other incentive. No thanks, it's not about the money but the fact that I will not do business with shady companies. This goes back and forth. I am getting bills sporadically and I do not pay. EVen now and then I get a phone call "here's what we can do." One of the last phones, I get the woman tells me if we wanted to cancel the service, we were supposed to do so in writing." WHAAAAAA??? No one ever said that to me or else I would have done that pronto. I asked DH if the guy said that to him and he said no all he said was if there was any problems to give him a call and gave him his card. She says it says that on the contract which got lost in all the chaos of unpacking! Anyway, I say I am not paying 1500+ for a service I have never used and have intentions on dealing with this company. Come to find out, the company that called and set up the installation was just a contractor.
So, I recently got a letter from a lawyer and I replied in writing what the situation was as instructed. Last night a constable comes to my house and serves DH with papers (with my name) from district court. However, there is no info on when/where to go to court and basically it has info for me to dispute in writing to the same lawyer. I am ready to go to court but am a little nervous. Anyone have any insight/similar experience?
Now by my calculations .70 a day is about $21.00 a month. So, I tell DH that this is very wrong so he says he will call the guy tomorrow. He left his card. DH calls him the next day and the guy basically gives him the runaround and tells us to "try it" and see how we like it. DH conveys this to me and I say now. That is double the price I was quoted. I want nothing to do with this anymore. So, dh calls the guy and he doesn't answer. DH leaves a few messages which are never returned. There is no # on the copy of the contract that we have. DH unistalls the equipment and packs it up, and leaves a final message telling the guy we will not be using the service and he needs to call back to let us know how to return the equipment. No call back. Now as I said, we have just moved in and with 3 kids, I just decided when I got a bill, I would take care of it then. Well, a bill never came, the money was directly taken out of my account but under a different name. I googled the name and found a # to call. I did and explained what had happened. The woman basically called me a liar and said I was never quoted that price and since I had signed the contract, I was obligated to make the payments. I am furious now and tell her, we are not using the service and have no intention on doing any further business with whatever company this is. She says she will talk to her manager. A few more weeks go by and I notice another payment has been taken out of my account. I put a stop payment on it. I then get another call and after explaining my situation, I am told again, in a nutshell, tough. Then the next month I get a bill. I call and go through the whole thing again and now the woman tells me she can lower the price and also offers me other incentive. No thanks, it's not about the money but the fact that I will not do business with shady companies. This goes back and forth. I am getting bills sporadically and I do not pay. EVen now and then I get a phone call "here's what we can do." One of the last phones, I get the woman tells me if we wanted to cancel the service, we were supposed to do so in writing." WHAAAAAA??? No one ever said that to me or else I would have done that pronto. I asked DH if the guy said that to him and he said no all he said was if there was any problems to give him a call and gave him his card. She says it says that on the contract which got lost in all the chaos of unpacking! Anyway, I say I am not paying 1500+ for a service I have never used and have intentions on dealing with this company. Come to find out, the company that called and set up the installation was just a contractor. So, I recently got a letter from a lawyer and I replied in writing what the situation was as instructed. Last night a constable comes to my house and serves DH with papers (with my name) from district court. However, there is no info on when/where to go to court and basically it has info for me to dispute in writing to the same lawyer. I am ready to go to court but am a little nervous. Anyone have any insight/similar experience?
