beck0321
Dreamin' of Disney!
- Joined
- Sep 11, 2006
- Messages
- 731
Hi! I don't post on here too much, and no one knows who I am so I'm sure no one cares, but I just had to let off some steam and let people know to be careful about this kind of thing...
Last Friday I went to make an online payment to Disney of $650.00 on my $2400 vacation (my first payment so far). In the fields I entered everything correct. I specifically remember seeing next to the amount box "Partial payments must be more than $20" and I entered $650.00. I also double checked this, so I know the full amount was NOT in this box. After I entered all my CC info (which was my debit to our checking account), I pressed submit, but it took me to a page simply saying "Thank you for confirming your reservation," no receipt, no confirmation number, no email...nothing. That seemed a bit strange to me, so I checked our checking account and what do you know? The entire amount was taken out of our checking.
Now DH and I make OK money but we don't just have $2400 to spare or else we would have paid in full already. Thank goodness we had just got paid though and that money was in our account, but our account was drained leaving pretty much no money to pay bills!
After I recovered from the heart attack I just had, I called reservations and asked them to please refund the money, and explained to them what happened. I know there is no reason for them to believe that I didn't do something wrong when making the payment since I have no proof of what I did, so it makes sense for them to be thinking "well, it's this woman's own fault. she doesn't know how to use the internet I guess." Pretty much everything I buy that is not groceries I buy online and I pay all my bills online, so I do actually know what I'm doing when it comes to that, but I digress...
They apparently refunded the money but it can take up to 7-10 business days to show back up in our account. It's been 5 business days now and still no money.
We had to take what little we had in savings and borrow some money from my parents just to pay our bills on time, and have been putting everything else on the CC until the money shows back up, so we SHOULD be OK for another week. It's just really nerve-racking because the account is so low...it's never usually cutting it close like this.
I called today just to make sure everything was on track with the refund, like that accounting had processed it and all. I mean it is kind of a big deal, so I just wanted to make sure. The lady I talked to today was in Reservations, and she acted like I was the biggest idiot for calling to check on this. First of all she told me there was no refund. I didn't get a conformation number last Friday and I called twice to make sure that I wasn't supposed to get some kind of confirmation. I was assured all this was on my file. I guess the lady today didn't read my file before she told me there was no refund, but then she said she saw it on there. I told her I was just checking to make sure they had processed it on their end because we are really needing that money back. She said they had (honestly, I'm still not convinced she knew for certain that it had been) but it takes up to 10 business days, acting like I had no business calling about it. I was like, I KNOW that, but it's just we NEED this money so I need to make sure everything is on track for it to be re-deposited into our checking. She also kept saying our "credit card" so I told her you know this wasn't a credit card, it was the debit for our checking account. She was quite rude and I tried my best not to be rude back but it was just a bit nerve-racking.
I mean, is it crazy of me to want to make sure this money is at least in transit and not paperwork sitting on someone's desk or email? I wasn't being accusatory when I called today, I said exactly this "We had a refund last Friday and I was just calling to make sure that had gone through." I never received an email or receipt for the refund transaction so I just wanted to make sure...
I'm trying not to let this ruin the magic, but it's been a really stressful week.
Anyway, guess who's going to be making payments over the phone from now on?!
Last Friday I went to make an online payment to Disney of $650.00 on my $2400 vacation (my first payment so far). In the fields I entered everything correct. I specifically remember seeing next to the amount box "Partial payments must be more than $20" and I entered $650.00. I also double checked this, so I know the full amount was NOT in this box. After I entered all my CC info (which was my debit to our checking account), I pressed submit, but it took me to a page simply saying "Thank you for confirming your reservation," no receipt, no confirmation number, no email...nothing. That seemed a bit strange to me, so I checked our checking account and what do you know? The entire amount was taken out of our checking.
Now DH and I make OK money but we don't just have $2400 to spare or else we would have paid in full already. Thank goodness we had just got paid though and that money was in our account, but our account was drained leaving pretty much no money to pay bills!After I recovered from the heart attack I just had, I called reservations and asked them to please refund the money, and explained to them what happened. I know there is no reason for them to believe that I didn't do something wrong when making the payment since I have no proof of what I did, so it makes sense for them to be thinking "well, it's this woman's own fault. she doesn't know how to use the internet I guess." Pretty much everything I buy that is not groceries I buy online and I pay all my bills online, so I do actually know what I'm doing when it comes to that, but I digress...
They apparently refunded the money but it can take up to 7-10 business days to show back up in our account. It's been 5 business days now and still no money.
We had to take what little we had in savings and borrow some money from my parents just to pay our bills on time, and have been putting everything else on the CC until the money shows back up, so we SHOULD be OK for another week. It's just really nerve-racking because the account is so low...it's never usually cutting it close like this.I called today just to make sure everything was on track with the refund, like that accounting had processed it and all. I mean it is kind of a big deal, so I just wanted to make sure. The lady I talked to today was in Reservations, and she acted like I was the biggest idiot for calling to check on this. First of all she told me there was no refund. I didn't get a conformation number last Friday and I called twice to make sure that I wasn't supposed to get some kind of confirmation. I was assured all this was on my file. I guess the lady today didn't read my file before she told me there was no refund, but then she said she saw it on there. I told her I was just checking to make sure they had processed it on their end because we are really needing that money back. She said they had (honestly, I'm still not convinced she knew for certain that it had been) but it takes up to 10 business days, acting like I had no business calling about it. I was like, I KNOW that, but it's just we NEED this money so I need to make sure everything is on track for it to be re-deposited into our checking. She also kept saying our "credit card" so I told her you know this wasn't a credit card, it was the debit for our checking account. She was quite rude and I tried my best not to be rude back but it was just a bit nerve-racking.
I mean, is it crazy of me to want to make sure this money is at least in transit and not paperwork sitting on someone's desk or email? I wasn't being accusatory when I called today, I said exactly this "We had a refund last Friday and I was just calling to make sure that had gone through." I never received an email or receipt for the refund transaction so I just wanted to make sure...
I'm trying not to let this ruin the magic, but it's been a really stressful week.
Anyway, guess who's going to be making payments over the phone from now on?!
