Loading a contract?

[Mike valera]

Why do you think it takes so long for dvc to load points on to resale contracts? It shows on dashboard for over a week now still no points?

 

[Sandisw]

Because they don’t have that many people who are assigned to the team that does it.

That is why when you call, the phone CM has to reach out to that team and see if they can get it done.

 

[Jimmy Geppetto]

Why do you think it takes so long for dvc to load points on to resale contracts? It shows on dashboard for over a week now still no points?

I called Member Services the day after I received the email saying the contract was loaded, and they added the points right away.

 

[princesscinderella]

I have been waiting two weeks now for my OKW(e) contract to have points added since it showed up on the website. I had a SSR contract that had expiring points on 1/31/22 that I called about and had them added but since the okw didn’t have any 2021 and I don’t plan to use those points til dec 2022 booking I said I didn’t need those added right away. If they aren’t added by the end of the week I will be calling again.

 

[kandlsutton]

Email to MA wdw.dvc.member.administration@disney.com has worked for me the last couple of times. Took a couple of days, but I didn't have to call in and wait. Chat worked for me once, but not a second time, and was a pretty long wait while the CM contacted MA.

My last two contracts had minimal 2021 points, so my guess is they don't prioritize the stripped contracts (even though I was within 11mo booking window for those 2022 points)…

 

[The Jackal]

Of the employees they have, they are busy taking care of direct purchases over resale purchases. Buy direct, points there in an hour or two. I’ve done both.

 

[macman123]

I usually wait a few days and then make a call. The points and then generally loaded.

 

[CaptainAmerica]

Whatever the reason is, it's not anything consistent. My first resale took me a little while to get my login information, but once I did the points were loaded about 12 hours later.