Linking Reservation to MDE App

[kbmartin]

Hi everyone! I am not sure if this is the right category in which to post this thread - if not, I apologize!

I cannot link my reservation for December 2017 to the MDE app on my iPhone. When I try, it tells me that "this reservation is already linked to an account. Please enter a different ID number or call for assistance..."

I cannot figure out what is wrong here. Has anyone else had this issue? How do you fix it?

Thanks!

 

[dbavis]

I'd suggest that you call. They'll pass you off to someone in tech support who, hopefully, can fix you up. I had a few issues along these lines for my trip earlier this year and was able to get them to straighten it out. Good luck.

 

[PatMcDuck]

It has happened to me, I had to call. Currently I have a lunch reservation that I also cannot either link to MDE OR cancel. Says it is attached to someone else; but I booked it and I got the confirmation email right after I booked it. It is lost in Cyberspace, I just do not want to get doinked with a $10 pp penalty for a no-show.

 

[kbmartin]

Just wanted to comment since I found out why this is happening in case this happens to someone else! Apparently the phone app only shows trips up to one year out. My trip is in December 2017, and it's October 2016 right now. I'll check back in December again to get it linked up.

 

[Kristina]

This happened to me a few days before my FP+ day, before that I was linked. I had to call and the CM said it does that just before you hit 60 days for some reason. I had been on my cell and later that morning I was advised to use a computer which I did and it worked.
However a scary glitch happened during the hurricane and I got a load of emails saying there were no tickets linked to my account and that all my FP+'s would be cancelled shortly. Yet I couldn't call (hurricane) and luckily they never were. Yet anyway!