Linking Hotwire Dolphin reservation to MDE

[iujen94]

Hi all! I know this has been discussed before, but I wasn't able to find anything very current. I booked a room at the Dolphin on Hotwire. My confirmation email has a "Hotwire itinerary number" and a "hotel confirmation number." I tried to link the stay to MDE using the hotel confirmation number and got an error message that my reservation could not be located as entered. Do I just need to wait a bit longer (I booked the hotel yesterday), or do I need to call Hotwire and/or Dolphin? I noticed that the hotel confirmation number from Hotwire is 10 digits, whereas other confirmation numbers I've had at the Dolphin are only 8 - not sure if that means I'm using the wrong number or not. If I need to call, do I call Hotwire or Dolphin?

Many thanks!

 

[vicarrieous]

I would call Hotwire and have them get you the Disney reservation number. Some people have reported it can take a few days and others day say a few hours to get the correct info. Hotwire needs to provide you the correct number to add to MDE and it won't be in your initial email Hope that helps.

 

[iujen94]

Thanks for the advice to call - the hotel confirmation number in my email confirmation from Hotwire was definitely not the correct number. I ended up deciding to call the Dolphin first (since I figured they'd be more likely to know what I was talking about with an MDE confirmation number), and they were able to confirm the Hotwire reservation and give me the correct (8 number) confirmation number for MDE. Thanks!

 

[Anne Ritchey]

Good luck. I've never booked a Disney Neighbor resort through Hotwire. I have booked both on site and Disney Springs resorts through Priceline. Except for the one I booked today and two of five I booked through the saving mouse, they've all linked within hours. The one I booked in June for Dec has not linked. I called Disney again this week. They see that the case was escalated nearly 4 months ago but haven't a clue as to why no one could get it to link. I also got my 3rd phone disconnect during that conversation. I waited for a call back which never came.
I heard from a guy who had the same issue with Swan this year--never got it linked. Two days ago, I booked another for the same hotel/dates (Best Western whose confirm #'s worked quickly for three August and one Sept stay) in Dec and, so far, it won't link. It's only been 48 hrs. Today, I booked the same through Priceline. It's only been a few hours, but it hasn't linked. Basically, I'm trying to determine if my issue is with Best Western or with Disney.

I just read that you got a correct number. For others, I'll say that Best Western has been a 9 digit number. I contacted the manager who seemed really frustrated that this is happening to reservations there about my number. I even asked if it could be changed--it couldn't. Glad it worked for you.

 

[Thecouch]

Hi ..I got a dolphin resort from hotwire mystery hotel. I emailed dolphin resort after as my booking number didnt work . They emailed me back a few days later with a booking number that worked with disney siteb