Letter of Complaint

[Brit_Jude]

Hi,

We had some problems with our stay to include that my Husband is now on the phone to the Carribbean Beach Resort trying to locate a box that was supposed to be shipped at Disney expense on Saturday by FedEx that the front desk/concierge never gave to FedEx. We have the shipping paperwork, the box is still at the resort I hope.

This is just the last problem in a sting of issues we had during the last few days of our stay.

Does anyone have any information on who I can write to with our concerns. This has really taken the magic out of our Disney vacation and Disney Wedding and Disney as a whole. If it was just one issue I could let it go but we had several. So much that I don't know if I ever want to visit again.

Thanks

 

[OKW Lover]

You can reach just about anybody at WDW by using
PO Box 10,000
Lake Buena Vista, FL 32830

Just put the department name or some descriptive title as the first line. For example: "Manager, Caribbean Beach Resort"

When writing, please be sure to explain the issue and what you expect Disney to do to correct it or otherwise compensate you.

 

[DisneyKevin]

Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040


wdw.guest.communications@disneyworld.com

 

[Brit_Jude]

Thanks

I really don't want compensation but would like them to make some improvements to correct the issues so that others don't get as frustrated as we are. Just really disappointed.