Letter of Complaint - Advice *2nd update post 20*

[Minniespal]

Another shocking reply to your original email.

 

[Chilly]

Its like going to the hairdressers for a quick trim and them charging you £50 because some people have more complicated hairstyles and it is the same price for everyone!

 

[Chilly]

I wrote back disputing what she'd written and got this response:

Thank you for your comments, they have been recorded and will be passed to the relevant parties. I appreciate you taking the time to supply us with this feedback, however I have nothing further to add at this point.

What great customer service!

 

[daipp]

I would now write back and tell them that you have posted the details of your issues on a discussion forum on the website and it is apparent from the replies you are getting that many D&A customers are astonished at their lack of customer service.

Also, suggest that you are looking for a favourable responce and also state that as a gesture of goodwill and in order to restore your faith in them, you would really appreciate at least a refund and an apology.

David