Hi everybody!!! I know it's been two weeks since we returned and I haven't updated my trip report, but it has been a hectic two weeks!
First of all, I have to apologize for the lack of pictures. I was so busy just enjoying my time "at home" in US/IOA that I didn't take my usual gazillion pics of every single second. There will be pics, but very few.
Starting off my disappointments, and I am SO SAD to even have this in my trip report, but I do have a few, VERY IMPORTANT complaints. Starting with Hard Rock hotel. (shaking head) I really cannot recommend this hotel to anyone. I was disheartened to arrive and find myself so unimpressed. The decor is mediocre. Sure, there is some very nice rock-n-roll memorabilia, but the rest of the hotel is, well, bland. I can't even really say "at least is was clean" because as we were sitting waiting for our room to be ready, well not sitting, but exploring the hotel, I looked up to notice that over the big windows in the lobby was the most disgusting growth of either mold or dust. It was nasty! The rooms were uninspiring as well. Very boring and remarkably small. Our bathroom had tiles in the shower that had been either damaged or fell out and were poorly GLUED back, the safety bar in the shower was broken and there was a bright orange "buy here pay here" sticker on the bathroom sink. Seriously. Housekeeping didn't see the screaming at you orange sticker?
Now for the Hard Rock All Access card. DON'T WASTE YOUR TIME OR MONEY! This card was denied/refused from the word go. We were refused the use of the All Access when booking our room, being told we would need to use the card upon arrival. Ok, no biggie. It was also suggested I call frequently to check for room upgrades, because with our All Access we were to be given one should one be available. So, I did this and was told that I could not request a room upgrade over the phone, and had to wait until I arrived. Ok, maybe the All Access rep didn't know this. Hey, that happens. We arrive and present our All Access card only to be told we should have used it when booking our room. Um... WE TRIED TO! I got over this, and decided we would head to the park for a few hours of play and deal with the All Access mess when we got back.
Off to print our tickets. Should be simple, right? *sigh* They gave us 5 sets of
HHN + Express tickets. Ok, now I accept full responsibility for not reading my email correctly when it confirmed my tickets, but correcting it should be simple. Right? Oh no. Not only was it a real time consumer, but they printed our tickets FIVE times and every single time the stupid things wouldn't scan at the gate. Ever had a gate attendant accuse you of trying to use fake tickets? I have. Thankfully a wonderful woman named Lydia opened the gates for us and told us to enjoy what was left of our night and to come see her after close and the whole mess would be corrected. She was WONDERFUL! The ticket issue was a headache, and kept us from enjoying the parks for about 2 hours, but in the end everything was fixed and they did it with smiles on their faces. AWESOME CUSTOMER SERVICE AWARD!!!! They even gave us a sticker to avoid the finger scan for my youngest who has CAPD. Short explanation, he has sensory issues and the scanner never worked when scanning his finger any way. Add to that the horrible gate attendant who grabbed him by his arm and tried forcing him to hold his finger to the scan, and again, the guest services bunch was right on it, taking care of our needs.
Back to the Hard Rock All Access and our room upgrade. We return, I am exhausted but I decide, what the heck, I can check again. You'll never believe what I was told. I was told that had we presented our All Access card at check in (which we DID) that we could have had the Club Level for the week, minus one day. WHAT?!?!?! So again, DO NOT GET THE ALL ACCESS CARD. Apparently it should read, NO ACCESS.
Well, there are my disappointments. Believe me when I say that it really bothers me to have this in my trip report, but I really wanted to let others know about my experience so that they can make informed choices and hopefully avoid my frustrations. While we continued to enjoy ourselves in the parks, and we had a BLAST, these experiences have forced me to make the decision to never stay with Hard Rock again.
As soon as I get my pics onto my new laptop (yay me) I will post the happy times during our trip. Back to update soon!