Lesson learned! Always find a human when returning a car!!

[4fordisneyworld]

I recently rented with Hertz in OK and returned the car at 6 pm. There was a sign to leave the keys and take the shuttle to the terminal and the receipt would be emailed to you. I should have gone with my gut that this didn't feel right but at that moment when you have a flight to catch??

Needless to say, I received an email saying my car was returned on the 28th of May, 5 days later than when we actually turned it in, making my original rental price of $135.89 jump to $470. I was furious! They said that another rental of the vehicle we had been using overlapped my rental. They are trying to fix it but I have been on hold for 30+ min so far.

I at least have my airline tickets that were stamped at security showing the proof we did fly on the 23rd and the agent isn't really questioning whether or not we turned it in or not, she just cannot seem to get it adjusted back to my rate.

 

[bumbershoot]

They said that another rental of the vehicle we had been using overlapped my rental.

So they can see that the car was rented in between? Weird.

I agree. Always find anuman unless you're returning after hours (and after-hours returns are allowed at that location).

 

[elaine amj]

I returned my last rental to a human and was still incorrectly charged on my last bill. They had me returning the car a whole day later + they tacked on mandatory insurance (even though I refused it). It eventually got fixed - but took a few weeks and a few phone calls (the first fix was also incorrect).

 

[DebbieB]

One time I returned a car at Avis at Orange County airport. They asked me about the GPS. I said I didn't get a GPS. They said their records showed I did. This was awhile ago, I said I don't even know how to use a GPS! Finally they traced the serial # on record and it showed it was returned 2 days earlier, so obviously I didn't have it. I've rented cars probably close to 100 times (most work related), someone has always been there.