HappyGrumpy
DIS Veteran
- Joined
- Feb 15, 2009
- Messages
- 682
So we decided to take 3 days and go to the World! I have stayed at the JW and really like it and got an AMAZING bogo with air and car for the Ritz. I usually only stay on property at Disney but we have platinum passes to Sea World and since it was a good deal and right around the corner we said what the heck! The company I work for also models CS after this particular chain so I wanted to see what it was all about!!
The bottom line is that the staff (bell men, housekeeping, valet and waiter and waitresses) were awesome. The breakfast food/fruit at the Vineyard was outstanding!
Management left little to be desired.
Our biggest issue was the air in our room. We like to crank the air as low as possible. It helps with our sinuses and sleeping. After being gone all day we would come back to a humid and muggy room! Engineering kept telling us everything was fine and that we needed to be patient!! I know I got a deal on this room but I still paid ALOT and your telling me I am not being patient enough when I have been gone all day and I come back to a room that is just as warm inside as is it outside?? The freakin hallway was cooler than the room!!
The ac vent where all the air comes out is right next to the balcony doors so all the cool air is literally being sent out the window!! When we finally said enough is enough they credited us $100 for parking basically to just appease us.
Now the LA Lakers and Charles Barkley were at the Ritz as well. They were in the south tower where we were because we shared the elevator with them. I don't know if management was so preoccupied with them that our issue was a non issue in their eyes? It does not justify why our issues were not addressed in a timely manner we were just expecting AMAZING customer service that the Ritz is know for and it was a big FAIL.
As I said the "regular" staff put up with allot from the "well to do's" we watch first hand as people hopped out of their vehicles and chucked keys at the Valet never once acknowledging them with words or a tip!
WE did not want to be "those people" and it was crawling with those types (still is as of yesterday)!
Now that I know that we are not missing a whole lot at the Ritz as far as service and customer experience I say save your pennies and stay on property at Disney in a deluxe there. Even on Disney's worst day you don't feel judged for trying to hold someone accountable for their lack of action regarding an issue that will have a huge affect on your stay.
Just a POV from frequent travelers to MCO for VA! Take it for what it's worth!
The bottom line is that the staff (bell men, housekeeping, valet and waiter and waitresses) were awesome. The breakfast food/fruit at the Vineyard was outstanding!
Management left little to be desired.
Our biggest issue was the air in our room. We like to crank the air as low as possible. It helps with our sinuses and sleeping. After being gone all day we would come back to a humid and muggy room! Engineering kept telling us everything was fine and that we needed to be patient!! I know I got a deal on this room but I still paid ALOT and your telling me I am not being patient enough when I have been gone all day and I come back to a room that is just as warm inside as is it outside?? The freakin hallway was cooler than the room!!
The ac vent where all the air comes out is right next to the balcony doors so all the cool air is literally being sent out the window!! When we finally said enough is enough they credited us $100 for parking basically to just appease us.
Now the LA Lakers and Charles Barkley were at the Ritz as well. They were in the south tower where we were because we shared the elevator with them. I don't know if management was so preoccupied with them that our issue was a non issue in their eyes? It does not justify why our issues were not addressed in a timely manner we were just expecting AMAZING customer service that the Ritz is know for and it was a big FAIL.
As I said the "regular" staff put up with allot from the "well to do's" we watch first hand as people hopped out of their vehicles and chucked keys at the Valet never once acknowledging them with words or a tip!
WE did not want to be "those people" and it was crawling with those types (still is as of yesterday)!
Now that I know that we are not missing a whole lot at the Ritz as far as service and customer experience I say save your pennies and stay on property at Disney in a deluxe there. Even on Disney's worst day you don't feel judged for trying to hold someone accountable for their lack of action regarding an issue that will have a huge affect on your stay.
Just a POV from frequent travelers to MCO for VA! Take it for what it's worth!
