Legoland issues?

[pickles01]

Hello. We are planning our trip to Disney, Universal, Discovery Cove, and Legoland in Oct. I originally booked everything for November than realized a conflict with the school calendar so rebooked for Oct. Except for Legoland. Ugh. They now have a bricks and breakfast character breakfast only on Sundays at Legoland, that I booked for Nov. I am trying to reschedule that. Whenever I call the toll free number I get voicemail (and left a message), and there is also an email, so I have sent 2 emails. I cannot get a live person! There is no info on the ticket for breakfast on how to cancel or reschedule or if you can even do that. It's $30 per person so that is a lot if I can't get a refund. I am very disappointed that Legoland doesn't have better customer service. Has anyone else had this type of problem with the VIP experiences at Legoland?

 

[MrInfinity]

I emailed their VIP dep. and they got back to me in about 2 days, answering all my questions. I'm sure they'll work w you on cancelling it, they were totally friendly and helpful to me. Unfortunately we can't do the B&B cuz we're not going to be there on a Sunday.

 

[pickles01]

Thanks. I did get a call back from the voicemail I left, she called me on Wednesday. She said IT has to change the reservation and issue me new tickets. She will check with them to find out if they started that and/or how long it will take. She said I will get an email and she will call me. But so far nothing again. It's frustrating that they don't have a better system.

 

[pickles01]

Two weeks later and still no new tickets for the new date for breakfast. Left 2 messages and one email, no reply. I just really can't believe that I cannot get a live person when I call, I always get voicemail. It's an expensive breakfast too!