Left our memory card at WLV and cannot get anyone to help us!

[kstinw19]

We checked out this past Saturday from WLV and realized that we left our memory card in a teacup in our room. Since then I have been calling the hotel to try and get someone to just go to the room and look for us but cannot get anyone to help!

I have spoken to the front desk...they sent me to lost and found (left msg)...called the front desk again...they sent me to housekeeping, who sent me to lost and found (no answer again). And the housekeeper told me that I should have asked for a manager on Saturday because lost and found is closed on weekends. Well, why didn't anyone tell me that before they transferred me? Called the front desk again...asked for a manager...transferred to guest services to transfer me to a manager. Got a "manager" on the phone and he heard my story and put me on hold. Then came back and told me he would have a manager call me. I said, "I thought you were a manager." He says, "no, I am an assistant to the manager." Okay...

So now I am waiting to hopefully get a call from someone - manager, lost and found, etc. to just check for me but I am losing hope as I am sure housekeeping probably chucked it by now. Such a bummer.

I even tried calling the room to see if I could leave a message for the guests staying there to see if they could check for me and bring it to the front desk, but they wouldn't let me through without a name.

I think this is what you would call...the runaround!

Any suggestions??

 

[CrazyDuck]

Any suggestions??

I'd suggest you not take your card out of the camera! Sorry... had to! Why did you take your card out of the camera? Did you (hopefully) do so to offload the pictures/video from your camera to a computer?

 

[kstinw19]

It wasn't me it was my husband!! Not smart, I know. He took it out because we had filled that one and had put a new one in the camera...

I even bought him a camera bag for Christmas to use on the trip, but he said it was "too bulky".

Anyway...all I am asking is that someone please check the room for me. I am not optimistic but one can always hope!

 

[disneynutz]

If you were upset before, you better sit down.

Your calls to the resort were answered by a call center in Tampa who acts like the Front Desk or Mousekeeping. That's why no one seems to know what they are doing and they want to call you back.

You need to get names so at least you can report the events to Member Satisfaction. It would be a miracle if the memory card shows up at lost and found but you never know. It can take several days to get there.

Bill

 

[ddhoeg]

I would suggest to keep trying to reach the hotel directly or maybe a DIS friend who is there now can go down to the front desk for you.

One stay at BCV we got a voice mail on our phone saying that a prior guest had lost a wedding ring and asking us to be on the lookout for it. We didn't find it until our check out day. It was on the metal floor piece by one of the sliding doors. We turned it in on our way out. Hopefully it made it home!

Another time I left some spatulas/wisks at BCV and stopped by after the Vero portion of our trip. The manager went up to the room while we waited and returned with our items.

Don't give up hope OP!! Pixie dust that you will get your card back

 

[kerickson]

I left freshly washed clothes in a drawer last year at BLT. Called and asked housekeeping to check. They called back later and said they found them and mailed them to me in California! I did leave a Tiffany necklace on the bathroom ledge at the Grand California one year (before villas) and it was never found. Could have been mistakenly swept into the garbage or found it's way into a pocket That one was heartbreaking because it was a gift from my husband when I had my first child.

I've found bringing a shoe organizer to keep all the stuff that ends up on counter tops to be a good way to keep me from leaving small things behind...

 

[cvjw]

Unbeknownst to me, I left my purse at OKW after our stay a couple of weeks ago. The housekeeping manager called me to let me know that it had been found, and told me he was mailing it to me. It came to me a couple of days later - everything there except the money that had been in the side pocket. Kind of disappointing that someone had gone thru the purse and taken the money, but I know that whoever took it probably needed it alot more than I did.

OP, if you could get the housekeeping manager on the phone, they might be able to help you.

 

[DizMagic]

left over a $1000 of Disney gift cards in the safe at OKW before we departed for our Disney Cruise. was gonna use them there, but put them in safe while we were in the world so that they would be "safe". the DCL people were amazing and when we got back to Port Canaveral we went straight to OKW and housekeeping had recovered all of the cards. it did take a couple of days while at sea to get the right person. hang in there. as long as the people in the room are honest, you should get everything back. it just may take a couple of days to get through to them. PS - never used the safe again.

 

[Deb & Bill]

I think you are going to be extremely lucky if they find that card. I'd bet a housekeeper foung the teacup with something in it and tossed it out, not knowing what it was.

 

[duplexgrind]

When we booked our Jan.2012 trip I asked for room 3519, I called VWL one week before we left and said we wanted room 3519.
well got there and didnot get are room we wanted,we did online check in got there and had to do reg.check in Iam a DVC member they had our room in one of my travel party,they said it couldnot be changed so I LOL and said then take the points form him......was told that cannot be done he is not a DVC member..but please note on this trip we got a call and was told they found ashes on belcony and we could be charged $400.00 I called back and said WE DODNOT SMOKE!!! and why was anyone in our room!!! so just to let you all know they will go in rooms with out you knowing it!! after 10years this is a first for us and we go every year.