Cinmon Toast & Tacos
Earning My Ears
- Joined
- Jun 26, 2011
- Messages
- 46
We used Last Minute Travel for our trip last week and got a great deal. But we did end up having major issues at the gate -- they didn't email us the voucher and we had to wait for them to fax it over to DL guest services, I spent an hour on the phone with them trying to straighten it out, and it was basically a big pain.
I'm thinking I should consider this partially my fault for not checking to make sure we had the right email before we left -- turns out the printout we had wasn't what we needed, and the girl who answered the phone when we called LMT had NO IDEA how to help. The excellent cast member manager at the DL gate was very helpful and understanding, and from the way she immediately knew what was going on I guess we aren't the only ones who were stuck without the correct voucher.
So, did Disneyland "fire" them? It seems like they aren't selling park hoppers anymore. We did have a very difficult time with them and frankly our vacation was only saved because of the great customer service at Disneyland, but it seems like others have had decent experiences.
But...I have a friend who is going next month and wants to at least give them a try, and it doesn't look like they are still offering DLR hoppers.
Does anyone know?
TIA!
I'm thinking I should consider this partially my fault for not checking to make sure we had the right email before we left -- turns out the printout we had wasn't what we needed, and the girl who answered the phone when we called LMT had NO IDEA how to help. The excellent cast member manager at the DL gate was very helpful and understanding, and from the way she immediately knew what was going on I guess we aren't the only ones who were stuck without the correct voucher.
So, did Disneyland "fire" them? It seems like they aren't selling park hoppers anymore. We did have a very difficult time with them and frankly our vacation was only saved because of the great customer service at Disneyland, but it seems like others have had decent experiences.
But...I have a friend who is going next month and wants to at least give them a try, and it doesn't look like they are still offering DLR hoppers.
Does anyone know?
TIA!