Kudos to B & H

[Gianna'sPapa]

This is another reason for using known, reputable vendors. On Thursday, I will be shooting photos of the Sprint Cup Trophy and Kyle Busch's show car in Victory Lane with our season ticket holders at the Chicagoland Speedway. I decided to finally pull the trigger on the Sigma 30. I had borrowed one previously, but I wanted my own. It arrived today and I immediately put it on my camera and instantly noticed a focusing issue. It was back-focusing by about 7 inches. Since I no longer have access to the borrowed lens, I panicked and called B & H customer service. They are overnight shipping (on their dime) another lens and paying to ship the bad lens back. They temporarily charge my credit card and then when the other lens is received back my account will be reimbursed. This was all accomplished in a matter of minutes. No arguing, no problems. They made a panicky situation much better. I really appreciate the professionalism of an organization such as B & H!

PS I almost forgot, in the middle of my conversation with the rep we became disconnected (my fault) and he called me right back! This level of service is hard to beat.

 

[disneyboy2003]

Wow! I love B&H!

Try getting that level of service from an eBay seller! *ouch!* Or, from a "price too good to be true" online "camera company".

PLUS, B&H now gets your recommendation AND free advertisement on message boards! Win-win for them, too!

 

[Marlton Mom]

B and H..... like Homer Simpson and donuts.... Drool.... B and H....

Marlton Mom

 

[TC09]

Great to hear they're sending you a replacement (and with overnight shipping!). Their service is amazing... they haven't disappointed me yet.

 

[Donald Duck888]

Congrats on the new lens.

Sorry to hear you recieved a defective one though.

Glad to hear they replaced it so quickly for you though. Gotta love places that actually still have good customer service.

 

[msummers]

That level of customer service is rare these days. Congrats on the new lens!

 

[DisneyDad64]

B & H is the best. I have always been impressed with their service and speed. Thanks for sharing. Enjoy the lens!

 

[DisneyDad64]

B & H is the best. I have always been impressed with their service and speed. Thanks for sharing. Enjoy the lens!

 

[Gianna'sPapa]

I have been so busy learning the lens, I forgot to post an update! The lens arrived at 10:00 a.m. The lens is working well, but I can't say the photographer is.:confused The lens has a bigger learning curve than I anticipated. Since I have never owned an autofocus prime lens (my one prime is an older manual type), just placing my hand so it doesn't interfere with the turning of the lens was a challenge! I had previously "borrowed" one to see if I would like it, but never gave it a full workout. The f1.4 DOF is razor thin and it is very easy to get an out of focus image. Obviously, as the DOF increases it gets easier to obtain an in-focus image. The color rendition is beautiful and the bokeh is great. As soon as I learn the sweet spot of this lens, I expect it to produce some great images. I have a lot to learn about this lens before tomorrow!!

 

[Icemann]

Congrats on the new lens and B & H is the best.I've hever had a bad experience with them

 

[vickxo]

Anytime I hear stories about b&h customer service i think about if it was my old college professor who was the one helping and it just makes me laugh. Every time we had a project or a question he'd tell us to check out b&h and we always wondered why he pushed it so hard until a bunch of us went to the city and he was the employee that checked us out haha even college professors need 2nd jobs.