Kohls return policy

[dtr_angel]

My son got a bunch of clothes for Christmas that are too small for him from Kohls. In the past when I have returned his clothes to Kohls without a receipt, they give you back very little in merchandise credit. Is it possible to exchange without a receipt? I'm not sure if I can even get the same things in bigger sizes though, as he is a 2T and these clothes are 24 months which is probably the biggest they come in.

 

[cluvsdisney]

According to their website, you can make an even exchange without a receipt.

http://www.kohlscorporation.com/customer_service/returnsexchange/returnsexchanges.html#Department

 

[clh2]

Can you ask for the receipt from the gift giver? That is really the only way you will be guaranteed that your credit will be for what the gift-giver paid.

Otherwise, they will most likely calculate the lowest possible price that could have been paid for those items, taking into account 30% discounts, $10 bonus cash, on Black Friday, and just before Christmas, as well as an allowance for potentially $15 that the gift giver might have received for Kohl's Cash.

Too bad they just didn't include a gift receipt with this gift.

Although it has been years since I routinely purchased that size of clothes, I doubt that the 24 month clothes could be "even-exchanged" for something in the 2T,3t sizes.

 

[kymom99]

I have been able to even exchange for an item that was the same original price when they didn't have the size I needed in an item. Try going that route.

 

[kkandaj]

My experience with even exchange is that you can exchange for anything in the store with the same original price--so if the child's outfit says 29.99 as the original price, you can exchange for anything else that says 29.99. It has to be the EXACT price.

I know this used to be the policy--I worked there during holiday college breaks. Or you can get store credit which will be dramatically reduced.

 

[disneylover1980]

without a receipt if it was bought with a kohls charge they can look up how much you paid. If not, you will only get what it is currently selling for, or an exchange of the same item in a different size.

 

[richmond282]

My experience with even exchange is that you can exchange for anything in the store with the same original price--so if the child's outfit says 29.99 as the original price, you can exchange for anything else that says 29.99. It has to be the EXACT price.

I know this used to be the policy--I worked there during holiday college breaks. Or you can get store credit which will be dramatically reduced.

This is correct. I was there today and that is exactly how it works.

 

[Mrs. Ciz]

My experience with even exchange is that you can exchange for anything in the store with the same original price--so if the child's outfit says 29.99 as the original price, you can exchange for anything else that says 29.99. It has to be the EXACT price.

I know this used to be the policy--I worked there during holiday college breaks. Or you can get store credit which will be dramatically reduced.

I was also there today for an exchange. They still do it this way. My DD didn't like one of the sweaters I got her and picked out several things in exchange. I had also given her the $30 in Kohl's Cash I got from the original purchase which included the sweater. Even though I had the receipt the cashier said she could not make an even exchange unless the two original prices matched (in my case $50) without the Kohl's cash being adjusted. I found it all kind of confusing as I was not getting any money back...I was actually spending more than the credit and did not understand why they would adjust my Kohl's cash downward. I didn't argue or anything but I must have looked confused because another cashier took over found a way to do the whole exchange without touching the Kohl's cash. I still do not know how it is really supposed to work.

 

[3BoysRDisneyFreaks]

As long as the original price is exactly the same you can exchange.