Kohl's question

[Dakota731]

I had a $50 order and got $15 in kohls bucks and have to return a $20 item. Do I only get $5 credit to my account or do they prorate the discount to the other items I bought?

 

[wendow]

Assuming you spent the $15 in Kohl's cash, then yes, you will only get $5 back. Stinky policy, I agree. But apparently, there was a lot of abuse under the old system. Only option is to return without a receipt. Have to take a store credit but at least you get back the full amount.

 

[jenf22]

I'm pretty sure it's prorated now. I understand why they do that, but the Kohl's cash is basically just a coupon that you may or may not use. It's not actual savings on the order you already paid for. You may want to ask them if there's a way you can do an exchange for a similar priced item.

 

[Dakota731]

Did some research and they don't prorate and kohls cash is deducted from returns. I'm nervous about some clothing purchases I got for Christmas gifts. If someone has to return a $20 sweater then they might not get anything back if it doesn't fit! How embarrassing. I don't think I will be buying any more gifts when kohls cash is involved.

 

[CalDisneyMomof2]

Did some research and they don't prorate and kohls cash is deducted from returns. I'm nervous about some clothing purchases I got for Christmas gifts. If someone has to return a $20 sweater then they might not get anything back if it doesn't fit! How embarrassing. I don't think I will be buying any more gifts when kohls cash is involved.

I know this doesn't solve every situation BUT if it doesn't fit they will do an exchange for the correct size. But also, I bought a shirt the other day that was marked incorrectly and they didn't have my size in the shirt I wanted. I got another shirt and asked the girl if it were ok and she said it doesn't matter what it is, as long as the price tags are the same (i.e. $30 and $30) then you can do an exchange. Not sure if anyone else can clarify that.

 

[wendow]

The pp is correct. Kohl's will allow an 'even' exchange as long as the price tag is the same. I forgot that they allow that.

In the case of gifts, you can always give with no receipt. I know that is not ideal but chances are, even without a receipt, the person would at least get back more than $5.

Due to situations just like yours, I never spend the Kohl's cash unless I know I am keeping the order. I've been burned too many times.

 

[JLitfin]

I also have a Kohls cash question. I purchased several items and used my kohls cash as part of the payment. I now need to return one of the items do I loose my kohls cash? or can I do an exchange (using the return value of the item) without losing any kohls cash? Here's what I'm thinking the item was $20.99 using kohls cash and charge I paid $11.99. When I return the item do I pick a new item costing $20.99 or $11.99. Thanks.

 

[mblondie0509]

The pp is correct. Kohl's will allow an 'even' exchange as long as the price tag is the same. I forgot that they allow that.

In the case of gifts, you can always give with no receipt. I know that is not ideal but chances are, even without a receipt, the person would at least get back more than $5.

Due to situations just like yours, I never spend the Kohl's cash unless I know I am keeping the order. I've been burned too many times.

Kohl's no longer considers price to be an even exchange. I ordered 2 pairs of boots on Black Friday and they said they were wide calf but they were not. I took them back to the store to exchange for something else and the only thing they would exchange for was the exact same boots in a different size. I had to return the items. I did lose my $15 KC...

 

[CalDisneyMomof2]

Kohl's no longer considers price to be an even exchange. I ordered 2 pairs of boots on Black Friday and they said they were wide calf but they were not. I took them back to the store to exchange for something else and the only thing they would exchange for was the exact same boots in a different size. I had to return the items. I did lose my $15 KC...

Maybe the policy varies by each store. My incident happened on Monday. The girl doing the exchange didn't care what the items were. She checked to see that each shirt had a price tag of $40. I had used $60 in Kohl's Cash in the order that I originally bought the shirt.

 

[kool_kat]

Kohl's no longer considers price to be an even exchange. I ordered 2 pairs of boots on Black Friday and they said they were wide calf but they were not. I took them back to the store to exchange for something else and the only thing they would exchange for was the exact same boots in a different size. I had to return the items. I did lose my $15 KC...

That's odd because I was able to do it not too long ago. The kicker is the original price (price on tag) has to match the item you want to exchange to the penny. No paying the difference or anything. I had received silverware as a wedding gift that I didn't need. It was originally price 149.99. I tried to return without a receipt (because they didn't give me a receipt) and they would only give me like $30.00. I then had to comb the store for a single item that was exactly 149.99 original price. There were very few items and the only thing I found was a vacuum cleaner. I decided I would rather have that then a second set of silverware so I exchanged. I exchanged with no problem at all once I found an item that matched exactly.

 

[kool_kat]

I will also say that Kohl's used to be one of my favorite stores. They were so easy to shop at. No exclusions on coupons, Kohls cash that remained intact as long as you took a merchandise credit, etc... They have changed so much that I almost hate to shop there because they're just like every other store now with a mile long list of exclusions and rules.

 

[CalDisneyMomof2]

I will also say that Kohl's used to be one of my favorite stores. They were so easy to shop at. No exclusions on coupons, Kohls cash that remained intact as long as you took a merchandise credit, etc... They have changed so much that I almost hate to shop there because they're just like every other store now with a mile long list of exclusions and rules.

From what I understand, the exclusions are not up to Kohls. It's the individual company that makes the decision i.e. Nike and Levis.

 

[sksjasams]

That's odd because I was able to do it not too long ago. The kicker is the original price (price on tag) has to match the item you want to exchange to the penny. No paying the difference or anything. I had received silverware as a wedding gift that I didn't need. It was originally price 149.99. I tried to return without a receipt (because they didn't give me a receipt) and they would only give me like $30.00. I then had to comb the store for a single item that was exactly 149.99 original price. There were very few items and the only thing I found was a vacuum cleaner. I decided I would rather have that then a second set of silverware so I exchanged. I exchanged with no problem at all once I found an item that matched exactly.

I do know that at our store the even exchange doesn't work the same if an item is now on clearance. A shirt I was bringing back with no receipt that my DS received as a gift was now on clearance, so I could no longer find an item that matched the price on the tag. I would have had to find an item that matched the clearance price for an even exchange.

 

[MomToOne]

Because of all the issues with returns and Kohls cash, I've learned:
(1) to never spend the Kohl's cash until I have decided that I am definitely not going to return anything from the purchase that earned me the cash. This means with online orders, I need to wait to receive them to make sure there are no problems with anything.
(2) to not involve Kohl's cash in anything I plan to gift to anyone other than my DD. I do a separate order for just the gift items if possible, and do not spend any Kohl's cash if I earn it on that order and don't pay for it with Kohl's cash. That way I know the receiver can exchange or return it more easily if they want (my extended family has no issues asking for and giving each other receipts as needed for returns; and I'd do the same for friends).

What gets my goat is usually I spend the Kohl's cash on something I don't really need - I spend it on something just to use it because it feels like I'd be giving away "free money" otherwise. But if I then need to return an item from the original order that I paid for because I actually NEEDED it, it burns me to take a lesser value on the return just because I spent the Kohl's cash on that stuff I wouldn't have bought otherwise!!

 

[sksjasams]

usually I spend the Kohl's cash on something I don't really need - I spend it on something just to use it because it feels like I'd be giving away "free money" otherwise. But if I then need to return an item from the original order that I paid for because I actually NEEDED it, it burns me to take a lesser value on the return just because I spent the Kohl's cash on that stuff I wouldn't have bought otherwise!!

This is me too! But not this time! I didn't use my kohls cash from black Friday week because I wasn't sure if we'd be keeping the jeans my son picked out, and I didn't really need anything for $15 - I would have been spending it just to use it up.

 

[kool_kat]

From what I understand, the exclusions are not up to Kohls. It's the individual company that makes the decision i.e. Nike and Levis.

I know it's not Kohl's but they've sold these brands for years and have only recently caved to not offering discounts. Now it is on so many name brands - keurig, Nike, Levi's, Fitbit...
For me that was the one thing that distinguished Kohl's for me. Now they are just like every other department store.

 

[wendow]

I think the even exchange based on the price tag must be up to the individual store b/c my store does still allow this. Kohl's stores are notorious though for having different policies depending on the manager. My store tends to be more lenient with things.

 

[JLitfin]

I know it's not Kohl's but they've sold these brands for years and have only recently caved to not offering discounts. Now it is on so many name brands - keurig, Nike, Levi's, Fitbit...
For me that was the one thing that distinguished Kohl's for me. Now they are just like every other department store.

This burns me also. I know it's the brands but I've used discount coupons for years on these brands at kohls and now all of a sudden we can't get a discount on well known brands. Now I'll just internet shop until I find the lowest price or not purchase at all. If kohls is going to do this to us then I'll take my busy else where.

 

[DisneyDreams15]

Work around on Kohl's cash- use it to purchase something (anything) at or just over the full value of your Kohl's cash during the redemption period. If shopping online- ship it if it's free, find something you can ship to store if not. Once you have the item(s), return it(them) and receive a Merchandise Credit for the amount of the Kohl's cash, any remaining balance will come back to the other payment form you used. The MC can be used just like a gift card. Meaning you can use your % off and any other discounts BEFORE the MC is applied, and you can't do that with the Kohl's cash since it's always applied first (can't stand that). You can also use it whenever you want unlike Kohl's cash. I've been super annoyed with Kohl's recently after a horrible customer service experience after an error on their part (which they even admit). I used to really like shopping there.

 

[katie111]

What gets my goat is usually I spend the Kohl's cash on something I don't really need - I spend it on something just to use it because it feels like I'd be giving away "free money" otherwise. But if I then need to return an item from the original order that I paid for because I actually NEEDED it, it burns me to take a lesser value on the return just because I spent the Kohl's cash on that stuff I wouldn't have bought otherwise!!

Why not just return the item that you didn't need as well then? I don't understand people complaining about free $. If you don't like the policies then just don't use it.