We use them 2 years ago and have nothing but an excellent service from them. Our then 5yo triplets love the young lady about 25 yo (Jennifer) who came to take care of them. She arrived 15 minutes early at 6:45pm to meet us and talk to us. We had dinner at 8pm but wanted plenty of time to get there and have an extra hour before our meal to ourselves as it was our wedding anniversary. that evening, she brought the girls to the park at POR, walked around the resort, brought so many activities for the room also. She put them to bed around 9pm as planned and that's after getting them to brush their teeth too. When we arrived at midnight, they were all asleep and she was set up on the table in the corner of the room with a tiny little book light reading her university notes as she had and exam coming up that week. The girls had nothing but good things to say about their evening with her and still talk about her every so often and when we mention Disney, they ask if she will take care of them again. it was the first time that someone other then my mom or sister took care of them. They loved her.We would hire them again in a heart beat.