Kidani Village management email?

[ozliz]

Just had a bad phone call with guest services here at Kidani Village. Won’t go through the vent, gripe and grumble on this page but think it’s worth mentioning to management via email as the excuses we were given were neither relevant nor helpful. The last two resorts we stayed in had nice messages left from management in the room with an email addrsss to use (BLT and SSR) not that we needed it. Not sure if this is new or normal but there’s not one for AKV Kidani in our room. Any recommendations on the best email address to use?

 

[erionm]

Since there wasn't a letter from the GM with their email address, send it to the DVC Member Satisfaction Team.

dvcmembersatisfactionteam@disneyvacationclub.com

 

[Wakey]

When I was there in August, saw no management visibility there, very different to BWV or SSR for example.

 

[bluecruiser]

There doesn't appear to be a separate GM for Kidani, there's one GM for both the Lodge and Villas

I checked into Kidani yesterday, and there was a letter in the room about exterior painting during the day. Included in the letter was the name and email of the GM:

Kent Mitchell
General Manager
Disney's Animal Kingdom Lodge and Villas
WDW.GM.AnimalKingdomLodge@Disney.com