We used the kennel in October for our dog and we were pleasantly surprised. The kennel was very clean and the cast members were great with our dog. We had to make sure we brought our papers every day, so even though we were there the day before, we still had to bring our papers.
We brought our own blankets, toys, food. They do provide water, so we just brought our own bowl. You do need to come and visit every 3-5 hours so you can walk and visit with your pet. There is an attached outdoor area to take your pet to do his business and get some exercise.
Some of the dogs in there were really very calm and some were very shaky, but the CMs are so good with the animals. Our dog was in the middle. He would be calm while in there, but he would bark when we would walk away. He's not really kenneled, so, he is a bit nervous, but they all said he did very well.
We will be using it again in October. We would not think twice about using it again. I would recommend the kennel to anyone.
Oh....we did ask about how busy they are. They said the only time they every were completely booked was mother's day weekend and new year's eve. Otherwise, they usually have kennels openings.