Keep your paperwork until check out!

[MickeyNicki]

We booked the OKW with the 40% off code 4 months before our trip...I paid the one night deposit no problem. When we checked in I asked the CM to make sure our rate was $189 a night...she said it was. Stupid me I threw away our reservation papers.

When we checked out there was the paperwork hanging on the doorknob...they charged me $390 a night instead of $189 a night. I called the front desk who was super snotty and said there was NO WAY that I could have booked at the OKW for that cheap of a price. Well guess what lady I did, she said they have no record of it since they had already checked us out...she said I would have to call customer service and no she couldnt patch me through to them. I was super ticked.

I called the regular reservation line and she found my reservation that proved the rate was $189 and called the manager of the OKW and straightened it out for us. We went to meet the manager who issued me the credit on my card and he was so nice and apologetic for how we were treated by the front desk girl.

Moral of the story, do not ever throw out the paperwork proving you have a discounted rate, you may need it to prove your price.

 

[ChrisAlli]

So they didn't make you pay in full when you checked in? That's crazy, I'll make sure to keep everything

 

[MickeyNicki]

So they didn't make you pay in full when you checked in? That's crazy, I'll make sure to keep everything

No they didnt, no resort makes me pay in full when I check in. I always pay the one nights deposit when I make the reservation and then I get the bill for the rest on check out day.

Now I check everything!

 

[snykymom]

Maybe it's just DVC, but at the values, we pay in full on check-in. That's also what our confirmation says. (Yes, I've paid the 1 night deposit.)

 

[twinklebug]

No they didnt, no resort makes me pay in full when I check in. I always pay the one nights deposit when I make the reservation and then I get the bill for the rest on check out day.

Now I check everything!

I noted that at WL, when on a non-package reservation, they ask for the full amt to be "paid" at checkin, but when you receive your bill at the end, they bill day by day. If you put cash down, they put the full amt onto your account as a credit and pull from there. If you pay via CC you may see one large charge at the end, or at the start and then credits from there - I think it depends on the resort.

It's a pain, but always keep all documents you've booked with for room & transportation.

 

[ChrisAlli]

I've always done room only and they've asked for full payment at check-in. I do not however put charging privilages on our room keys.

Although one time at the BC I didn't pay in full at check-in but they did call and leave a message to come to the front desk to pay. Again there was no credit card attached to the room.