Just when I thought I'd seen everything, DELTA really takes the cake!

[Kimberle]

Booked our Tahiti tickets through Travalocity last April. Delta "owns" the reservations. JFK - LAX via Delta, LAX - Papeete via Air France/ code shares w/ Delta. Paid for the tickets in full as you MUST!

So, coming home, out bags didn't make the 3 hour connection. OK, sort through that, 1 bag delivered at 7 am today (Tues, arrived home early Sat morning). The 2nd bag s/be delivered tonight.

Well, I check my credit card statement on-line. I see DELTA has charged me $261. I didn't charge anything with them, no over weight bags, no snacks, etc. (I have their gold card, so my bags are always "free".) I email them. They've charged me an additional charge for my daughters ticket.

Are you fricken KIDDIN me!!! How on earth is it LEGAL to change the price of a ticket AFTER you've traveled?!?! I emailed them copies of my ticket confirmation and credit card statement showing how they EXACTLY match. We'll see what they say.

UNBELIEVABLE!!!

 

[mikelan6]

Call your credit card and dispute the charge.

 

[auroralark]

Call your credit card and dispute the charge.

I would do this too. Unbelievable.

 

[Kimberle]

Call your credit card and dispute the charge.

Oh, I have!!

 

[snowy76]

Have you shared this on the transportation board? I am dying to know what possible reason DL has for doing that or by what agreement they think they can!

 

[Kimberle]

Have you shared this on the transportation board? I am dying to know what possible reason DL has for doing that or by what agreement they think they can!

No, I haven't, but I could copy it over there.

 

[simonkodousek]

That's crazy! I hope you get your money back!

 

[sayhello]

What reason did they give for the additional charge for your daughter?

Sayhello

 

[drakethib]

Stuff like this really makes me dislike the airline industry more and more.

Outside of Southwest (while they are not perfect, they are pretty good IMHO) , I really don't care to fly anymore.

Airlines have forgotten what customer service is supposed to be.

Continental is the worlds worst.

 

[disneyholic family]

Stuff like this really makes me dislike the airline industry more and more.

Outside of Southwest (while they are not perfect, they are pretty good IMHO) , I really don't care to fly anymore.

Airlines have forgotten what customer service is supposed to be.

Continental is the worlds worst.

air travel has become so painful i avoid travel as much as i can....only medical related travel has gotten me onto airplanes in the past 3 years...

I used to curse Northworst (which owned detroit's routes).....well, as they say, be careful what you wish for....
who knew i'd be longing for the return of NWA...Delta is beyond bad....

"Doesn't Ever Leave The Airport" - does that refer to their planes or baggage?
in October, i had 12 hours between planes at JFK....apparently, even that is not enough for Delta.....
granted JFK is a big messy airport, but 12 hours should be enough time for delta to move 3 suitcases from 1 terminal to the terminal right next door.....

 

[Kimberle]

I just heard back from them. They said I made a "change" to my daughters ticket. I never made any changes. We flew on exactly the same flights I booked. Exactly the same everything!! They have lost their minds.

 

[disneyholic family]

I just heard back from them. They said I made a "change" to my daughters ticket. I never made any changes. We flew on exactly the same flights I booked. Exactly the same everything!! They have lost their minds.

yeah, they made a change to your daughter's ticket: they raised the price....

they want to teach you a lesson - go by boat....

 

[lugnut33]

I just heard back from them. They said I made a "change" to my daughters ticket. I never made any changes. We flew on exactly the same flights I booked. Exactly the same everything!! They have lost their minds.

You're just supposed to bend over and take it.... and be happy that you even have the priviledge to fly.

 

[disneyholic family]

but did you have working toilets on the plane?

the last 3 delta planes i was on had only 1 working toilet (for a packed flight)....only 1 toilet in the back was working, none of the toilets in the front worked...

maybe you had working toilets so they decided they should charge you more?

 

[Minniemouse07]

Booked our Tahiti tickets through Travalocity last April. Delta "owns" the reservations. JFK - LAX via Delta, LAX - Papeete via Air France/ code shares w/ Delta. Paid for the tickets in full as you MUST!

So, coming home, out bags didn't make the 3 hour connection. OK, sort through that, 1 bag delivered at 7 am today (Tues, arrived home early Sat morning). The 2nd bag s/be delivered tonight.

Well, I check my credit card statement on-line. I see DELTA has charged me $261. I didn't charge anything with them, no over weight bags, no snacks, etc. (I have their gold card, so my bags are always "free".) I email them. They've charged me an additional charge for my daughters ticket.

Are you fricken KIDDIN me!!! How on earth is it LEGAL to change the price of a ticket AFTER you've traveled?!?! I emailed them copies of my ticket confirmation and credit card statement showing how they EXACTLY match. We'll see what they say.

UNBELIEVABLE!!!

If you don't find satisfaction I highly recommend contacting Christopher Elliot. He is a travel troubleshooter (often on MSNBC) and helps people deal with this kind of stuff all the time.

 

[bumbershoot]

I just heard back from them. They said I made a "change" to my daughters ticket. I never made any changes. We flew on exactly the same flights I booked. Exactly the same everything!! They have lost their minds.

Followed you from the transportation thread. You have got to call them. In a call you could have asked "what change did I make" and they could have told you, and if you showed that you didn't make a change, it could be taken care of.

Just call them.

 

[Minniemouse07]

Followed you from the transportation thread. You have got to call them. In a call you could have asked "what change did I make" and they could have told you, and if you showed that you didn't make a change, it could be taken care of.

Just call them.

Actually the troubleshooting site I linked above recommends to NEVER call w/ a complaint or issue because then you don't have anything in writing regarding what they said.

A paper (or electronic) trail is always best.

The site also has a list of contact info for all the major airlines/hotels/cruise lines, etc... instead of contacting their general email/customer service.

Good Luck!

 

[Cherinva]

I do not Delta...they are so bad.

 

[OKW Lover]

If you make a phone call its likely that you can get this resolved quickly rather than exchanging more emails. If that doesn't work then go ahead and do more in-writing.

I've always found Delta very reasonable when I call. I don't hesitate to fly them.

 

[bumbershoot]

Actually the troubleshooting site I linked above recommends to NEVER call w/ a complaint or issue because then you don't have anything in writing regarding what they said.

A paper (or electronic) trail is always best.

But this could have been resolved in a few minutes, once she got to the right person. DH had a stupid charge from Alaska Air b/c the employee wasn't being too bright that day (said he wasn't MVP, charged for his two bags...but she was looking at our son's ff account). Took care of it in two phone calls; first phone call gave him the number for the second phone call, and we had the refund a day after the charge hit our CC. Simple.

The kind of troubleshooting site you might use takes every situation, no matter how simple, and turns it into war. I remember dealing with customers who had read the "how to get your way" books, and they all did the same stuff. Peeved me, because I could do quite a lot for them, and would have been HAPPY to do it for them, and they didn't have to be rude to do it (this is when I was working for amazon). I ALWAYS made sure to tell them that they didn't have to start a conversation with such an adversarial tone, that they should start nice and stay nice (didn't quite put it like THAT). I always worried about their blood pressure, to be so stressed from the beginning, when most problems are simple and easy to take care of.

I'm a wee bit biased against books/sites like that, because they cause problems that probably didn't exist before, and pretty much guarantee that you're going to make a day worse for the rep that is dealing with you.