Just Venting

ajgardner

DIS Veteran
Joined
Jun 27, 2012
Messages
775
The only ride I cared about pre-selecting at Epcot was Test Track. I was able to get a 3:00 time, a little later than I wanted (was planning to leave before 3) but I took it. The next day I was booking for another park and at the end asked the agent if she was able to see if there was earlier availability for Test Track without losing the 3:00. She said sure but then said all that was left was 4:30 and I told her no thanks. I just looked in my account and it’s now scheduled for 4:30. I just tried to see if they could fix it and there’s nothing they can do. I’m bummed.
 
I found the whole pre selection process a bit stressful. Luckily my online registration went fairly smoothly, but the first rep I got for pre selection asked me to list what I wanted for my entire trip, then morning afternoon or evening. I did. About 3 minutes later he said great, you're all set. When I looked at my plans on the app the times were all over the place (for example, requested afternoon for Soarin and got 9am), and he missed one day entirely. So I did another chat, got a different rep who told me I needed to give 4 choices per park in case something wasn't available. I ignored that and gave him the two choices for the park that got missed. Then I asked about changing the ones with crazy times not anywhere near what I was hoping for. He said he'd have to cancel what I had and there was no guarantee I could get it back. I was fine with that as we wouldn't have been able to make those anyway. So he changed them to later times. Again I check the app. One of the later times was during fireworks, and I had two rides with overlapping times on opposite ends of the park. So, I did another chat. This rep copied and pasted what was available on the days in question and let me choose. I wish they all would do that. It was SOOOOO much easier that way.
 

Just das it when you get into the park
You’ll be able to do it very quickly and you can do it over and over if you want
We found we missed almost all of our advance selections
They just didn’t work out most of the time.
The in park das selections are much better and of course very flexible
 
I find the new ride system way too restrictive and time consuming to do. If you get the ride times you want you are probably jumping all over the park and backtracking. I feel forced to buy genie plus and LL or have a miserable time at the parks. It's just not for me anymore. I'm old enough to know E coupon tickets in its day and all the others. I'm not liking the new way at all; so, we have found other vacations to do now.
 
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I find the new ride system way too restrictive and time consuming to do. If you get the ride times you want you are probably jumping all over the park and backtracking. I feel forced to buy genie plus and LL or have a miserable time at the parks. It's just not for me anymore. I'm old enough to know know E tickets in its day and all the others. I'm not liking the new way at all; so, we have found other vacations to do now.
As for non DAS issues, I agree, the new system is much more convoluted than the old FP system.

That said, there is absolutely no need to backtrack all over the park unless you select ”e-tickets” DAS selections in rapid, sequential order.:confused3

IMO the DAS system now is a marked improvement

The potential being ‘awarded’ up to 2 prebooked return times as an accommodation vs showing up at GS and waiting in line to speak to a CM has been applauded by many. Especially, since the prior method set the trip off on a very stressful note for many…based upon anecdotal reports here.

guests do still have the option to skip the video chat and stop at GS.

I think Disney nailed it
 
As for non DAS issues, I agree, the new system is much more convoluted than the old FP system.

That said, there is absolutely no need to backtrack all over the park unless you select ”e-tickets” DAS selections in rapid, sequential order.:confused3

IMO the DAS system now is a marked improvement

The potential being ‘awarded’ up to 2 prebooked return times as an accommodation vs showing up at GS and waiting in line to speak to a CM has been applauded by many. Especially, since the prior method set the trip off on a very stressful note for many…based upon anecdotal reports here.

guests do still have the option to skip the video chat and stop at GS.

I think Disney nailed it
Couldn’t agree more!

Seems to me that the ability to obtain DAS return times through an app would reduce the running and back and forth.
 
We did a lot this week with DAS, with minimal crossing back and forth around the parks. I don't do the intense rides more than once (and no more EE for me, almost blacked out, and GotG got to me too, so that's a one and done) so we found plenty of short wait times for DAS returns.
 
We did a lot this week with DAS, with minimal crossing back and forth around the parks. I don't do the intense rides more than once (and no more EE for me, almost blacked out, and GotG got to me too, so that's a one and done) so we found plenty of short wait times for DAS returns.
Did you just use DAS? Or, did you use Genie+ too? We only want 5-6 rides a day and plan to rope drop, so hoping the DAS will suffice. My DD can only stay for short periods of time, so 5-6 rides are our goal. I *think* this sounds doable with DAS/rope drop?
 
Did you just use DAS? Or, did you use Genie+ too? We only want 5-6 rides a day and plan to rope drop, so hoping the DAS will suffice. My DD can only stay for short periods of time, so 5-6 rides are our goal. I *think* this sounds doable with DAS/rope drop?

Not the previous poster but in February we had genie plus and das and we barely used genie plus. It was too much phone use and I had to also deal with wheelchairs and of course you can’t use a phone and push a chair at the same time. It was just too hard to deal with both systems for me. The das pace worked better for us. We can’t really rush around to rides and need the downtime in between. The time constraints were too hard with genie plus. Even the pre scheduled DAS was hard for us. I do not plan to use genie plus with it in the future. The hour return is too tight. Might do an ILL once or twice during a trip but that is all.
 
Not the previous poster but in February we had genie plus and das and we barely used genie plus. It was too much phone use and I had to also deal with wheelchairs and of course you can’t use a phone and push a chair at the same time. It was just too hard to deal with both systems for me. The das pace worked better for us. We can’t really rush around to rides and need the downtime in between. The time constraints were too hard with genie plus. Even the pre scheduled DAS was hard for us. I do not plan to use genie plus with it in the future. The hour return is too tight. Might do an ILL once or twice during a trip but that is all.
Using just DAS and a couple paid ILL once in a while might be all we do too. We can't rush back and forth over the parks either. Thanks for your reply.
 
Using just DAS and a couple paid ILL once in a while might be all we do too. We can't rush back and forth over the parks either. Thanks for your reply.

Honestly I think this is the best plan for most DAS users. But if someone is able to juggle both systems and make it work good for them! Me - I regretted paying for genie plus. I had been able to do a couple of DAS free trips earlier in Covid days with lighter crowds and social distancing and was hoping I could get away with genie plus. Wrong wrong wrong lol.
 
Did you just use DAS? Or, did you use Genie+ too? We only want 5-6 rides a day and plan to rope drop, so hoping the DAS will suffice. My DD can only stay for short periods of time, so 5-6 rides are our goal. I *think* this sounds doable with DAS/rope drop?
Just DAS, and one queue for Star Tours that was 30 minutes and almost did me in when some people cut in front of us in the queue to "catch up to their family" which triggers my stupid anxiety. I'm a big rule follower, so this always triggers, even though I know in my heart it's not a big deal, my brain won't listen. Oh, and we didn't rope drop a single park, but stayed later in the evening most nights.
 
Yah. New DAS is a huge improvement and probably will result in us returning to parks more. Advance DAS worked reasonably well and DAS registration was simple and the tech worked very well the moment we entered. Unfortunate with the booking change that was not intended. We too did not use later DAS as we had left the parks by then which was something we anticipated but hoped would not be the case.
 
We are not the biggest "ride" people. In fact most rides my husband opts out of, and just holds on to my service dog while I'm on the ride. We were just at WDW for two weeks last month and with DAS alone, I got to ride everything I wanted to and we enjoyed our time visiting restaurants and slushie vendors :) We also didn't get into the parks usually until early/mid afternoon and liked the sightseeing and shopping. I know this is not everyone's style of doing Disney, but it suits us well and ends up (I think) being a pretty relaxing vacation. By the way, I'm in my 40s, husband is in his 50s and we have no children -- if that helps to understand how we do it! Anyway, we didn't even feel very affected by the crowds with my DAS. It was a nice way to go.

OP, I DO understand your frustration with the cast member however! I know that still would have gotten under my skin!!
 
I find the new ride system way too restrictive and time consuming to do. If you get the ride times you want you are probably jumping all over the park and backtracking. I feel forced to buy genie plus and LL or have a miserable time at the parks. It's just not for me anymore. I'm old enough to know E coupon tickets in its day and all the others. I'm not liking the new way at all; so, we have found other vacations to do now.
The newest iteration of DAS is less time-consuming and should lead to less traipsing around, so long as you are organized about it… just prioritize getting return times for the attractions near where you are (or where you want to be). There really shouldn’t be any need to run around all over a park.

It’s much better than the early DAS days of getting return times at DL many years ago. In those days, you had to go to a kiosk in one of a couple locations (like today‘s blue umbrellas). There were 3, I think, at DL and 2 @ DCA, iirc. To get a return time, you had to leave the area you were in and hand carry a little card to one of the kiosks— and wait in line. The kiosks served as general info desks too, so there were always quite a few guests and typically only 2 CMs. At the hub kiosk, CMs looked at the wait times board there, and based a return time off of that. The posted times were rarely accurate, because they were only updated every hour (ideally, but in practice it was less often than that). I can’t remember how the other kiosks, came up with a return time, but I think they called the hub on a walkie-talkie. I just remember that often we’d go over to the ride, and find our wait would’ve been less* if we could do the standby lane… but not being able to do stairs made it impossible to just get in line. A couple times, I pled my case to a lead at the ride, and sometimes they’d take pity on the disabled mom there with her disabled kids, and revise our return time to somewhere close to the standby time… more often, they’d just shrug and tell us to go back to the kiosk & they’d call over and tell them the correct wait time. The couple times we did that, no one ever called them, and the lead was never available when the plaid CM would try to reach them. We learned quickly, that it wasn’t worth bothering with, if CM at the attraction wouldn’t fix it. [* I‘m talking about getting to JC and seeing a standby time of 30-45 mins instead of 90 that we were told, or something like that... not just a 10 or 20 min. difference]

Eventually they came up with these little handheld scanners that they would scan your ticket right at the attractions, and on the screen of the scanner, the current wait time would be displayed. The CM would do the math, and write a return time down (still on a paper card). It wasn’t perfect… but nothing in life is… and it was mostly accurate. And since the return time was given by the CMs there at the ride, they almost always made adjustments on the spot. But the best part of it was it was no longer necessary to slog to a kiosk before every ride. And at DL there are almost no accessible queues, so basically you had to go and get a return time for nearly everything.

So, the DAS the way it is now is just so much better. I think it allows for better control over the timing of rides and I know I am enjoying the feeling of autonomy at deciding which ride or attraction to experience next, without needing to traipse across the park or talk to a CM at every ride.
~~~~~~~~~~~~~~~~~~~~~

Ok, on re-reading your post, I realize you might have been talking about Genie+. If that’s what you meant by ‘ride system’ then I agree, it definitely seems like it could make for a lot of back and forth across the park.

We aren’t even gonna bother with G+ when we go in Oct. because we’re staying off-site so we’d be at a disadvantage anyway, and besides that, I have enough to worry about first thing in the morning… The only ride I’m going to worry about before we even get to the park is GotG virtual queue. Past that, we’ll be there for 7 days and I think that will be sufficient time to see and do everything we want to do with DAS.

I’m just hoping my typically very adventurous, and extremely gregarious & extroverted dgd, will turn out to love roller coasters as much as the rest of the family does. She is already more than tall enough to go on everything, so as long as she’s game, we’re gonna let her be a daredevil. 🤣🙃


Btw, I also remember the coupon books. My sister still has some partly used ones— with A & B tickets left mostly of course... but she actually does have a booklet with one or more E ticket(s) in it, because her kids were so little at the time of that trip, they didn’t hardly do any rides that needed the E’s. And then of course by the next time the went, Disney had switched to the “passport” system, so they never ended up using the leftovers.
 
The one time I did the advance selections, we only made maybe 2 over 6 days. Just easier to book them as you go on the app the same day, and combine with genie. I won't bother with it again.
 
The pre selection just stinks. I was given Sea with Nemo. Walk on. Meat Disney stars and Star Tours. Journey into imagination walk on.
Nemo again on second Ecpot day.
 
The pre selection just stinks. I was given Sea with Nemo. Walk on. Meat Disney stars and Star Tours. Journey into imagination walk on.
Nemo again on second Ecpot day.
Were those the attractions you chose or was that all they had available?
 














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