We just spent a week at the Poly in Aotearoa 3rd floor with a great view of the monorail. We checked in at 6:30am and were given a choice of that room or 2nd floor in Rarotonga or 1st floor Niue. I wish now based on location to pool and laundry we had choosen one of the others. That being said it was not a long walk but with a 15 yr old and 2 under 2 it was a challenge at times.
The room upon checkin appeared clean except for dirty cups and a leftover dolewhip. Oh and the dirty washclothes that appeared to be kids disney washclothes. The bellman was in the room when my 15 yr old was pointing these items out to me and offered to have us moved but I insisted it was not a big deal as long as the linen was fresh and bathroom clean. The linen appeared clean but the long brown hairs in the bathtub resulted in the room being cleaned that day. A bit dissappointing but I was still happy...... I was at Disney. Later that day we decided to shower, the tub was draining so slow we had to wait 30 minutes in between showers. I mentioned this to the gentleman who brought extra hangers and I called. This is day 1. On Day 3 the tub still had not been addressed. I was getting irritated at this point. But it would become worse. We returned on Day 3 from the pool and I was going to start a bath for my 2 yr old daughter I happened to start the water before I engaged the stopper. What appeared to be feces came up. I promptly called maintance again. They arrived and stated this maybe a plumbing problem and went into look. She came out and said the tub was stopped up with hair and it was fixed. Okay where where did the feces come from? She didn't know, no offer to have housekeeping come scrub the tub.....nothing. Granted I wasn't really trusting their cleaning at this point. I went to wal-mart and stocked up and cleaned that tub like it hadn't been cleaned since installation. So although housekeeping and maintance were very friendly I found their job performance.....lacking.
Staff in general were very friendly, with one exception, the staff at Capt Cooks should all go back to Mickey school. Helen would be the first one on the bus.
The grounds and pool area were beautiful.
Will I stay again, I'm not sure the tub incident was enough to really gross me out. The lack of concern was even more frightening. Did I contact management, no. I felt I could and would clean it better than anyone there. I do however intend to send a carefully worded letter to management concerning the tub incident. For those that will ask why didn't I address it while I was there....quite frankly it would have taken valueble time away from my vacation and there was nothing they could do to fix my dissappointment. I think alot of p[eople complain to get something and I didn't want to be viewed as one of those people. I just think they need to do some tweaking. All in all we had a great trip but it is not likely we will return to the Poly anytime soon.
The room upon checkin appeared clean except for dirty cups and a leftover dolewhip. Oh and the dirty washclothes that appeared to be kids disney washclothes. The bellman was in the room when my 15 yr old was pointing these items out to me and offered to have us moved but I insisted it was not a big deal as long as the linen was fresh and bathroom clean. The linen appeared clean but the long brown hairs in the bathtub resulted in the room being cleaned that day. A bit dissappointing but I was still happy...... I was at Disney. Later that day we decided to shower, the tub was draining so slow we had to wait 30 minutes in between showers. I mentioned this to the gentleman who brought extra hangers and I called. This is day 1. On Day 3 the tub still had not been addressed. I was getting irritated at this point. But it would become worse. We returned on Day 3 from the pool and I was going to start a bath for my 2 yr old daughter I happened to start the water before I engaged the stopper. What appeared to be feces came up. I promptly called maintance again. They arrived and stated this maybe a plumbing problem and went into look. She came out and said the tub was stopped up with hair and it was fixed. Okay where where did the feces come from? She didn't know, no offer to have housekeeping come scrub the tub.....nothing. Granted I wasn't really trusting their cleaning at this point. I went to wal-mart and stocked up and cleaned that tub like it hadn't been cleaned since installation. So although housekeeping and maintance were very friendly I found their job performance.....lacking.
Staff in general were very friendly, with one exception, the staff at Capt Cooks should all go back to Mickey school. Helen would be the first one on the bus.
The grounds and pool area were beautiful.
Will I stay again, I'm not sure the tub incident was enough to really gross me out. The lack of concern was even more frightening. Did I contact management, no. I felt I could and would clean it better than anyone there. I do however intend to send a carefully worded letter to management concerning the tub incident. For those that will ask why didn't I address it while I was there....quite frankly it would have taken valueble time away from my vacation and there was nothing they could do to fix my dissappointment. I think alot of p[eople complain to get something and I didn't want to be viewed as one of those people. I just think they need to do some tweaking. All in all we had a great trip but it is not likely we will return to the Poly anytime soon.
