Just my Luck

[Disneychix]

So I patiently waited 1 week and called today to see if we are in the system to book my first official DVC stay. Well, of course they are getting a system upgrade today and I was told they cannot check until 1pm!

This is torture!!

 

[Granny]

Hang in there. And good luck with the phone call this afternoon.

 

[Deb & Bill]

You should be at the resorts. They downloaded all bills last night at 11AM so guests checking out today would have a receipt for their bills. We have a linked reservations - six nights on one contract, one night on the other contract. In the past, the link meant it was one stay and no change in keys. This time they told us when we checked in we would need to get new keys on our last full day (for the one day stay). I went over to the front desk around 8AM to get the new keys so everyone would have the new key before they left to go to the parks. The system was still down.

We checked again about an hour ago. System is still down. Housekeeping had clean linens outside the door to do a departure cleaning for our villa. I called them and told them we were not checking out today, not until tomorrow. She said to put the Do Not Disturb sign on the door. They just called back and asked when we were leaving, we told them tomorrow.

The kids tried to make a dining reservation at the Concierge desk for dinner tonight, system still down.

This is not good.

 

[fers31]

I just called (1:20pm) and they said it's now 3pm till they're up and running.

 

[Disneychix]

yes, 3pm they are saying now. Just toying with me!

I think I'll try again tomorrow, I hate phone calls.

Deb-sorry you are having all these issues...seems totally unacceptable to have systems down for so long. I would hate to be a CM today.

 

[marie1981]

System is up, now...

 

[Deb & Bill]

Not only were the computers down in the resorts, but in the theme parks as well. I usually scan my card and place my order using the touch screen at Tall Tales Saloon (Pecos Bill) and they were down. It was taking forever to place an order and get it, especially if you wanted to use your KTTW.

We still haven't gotten our new KTTW yet.